APPENDIX: THE MAP
Using the domains and processes within COBIT5, we have created a mapping between ISO/IEC 20000-1:2011 and ITIL 2011. Before jumping in and exploring the mapping, a few disclaimers are necessary:
- Processes in COBIT5 are not discrete when compared to ISO/IEC 20000-1 and ITIL – you may very well “see” alternate relationships.
- The numbers in the ITIL and ISO/IEC 20000-1:2011 columns are based on section numbering within the source documents. Those numbers are reproduced in Tables 1, 2 and 3 in Chapter 2.
- Relationships are based on process and sub-process activity descriptions in COBIT5, where it is not uncommon to see activities from multiple ITIL and 20K processes.
- Processes that have been noted in parenthesis are minor relationships.
- Where only the ITIL volume name is provided, the specific COBIT5 activity is assumed or underpins the entire ITIL phase.
- Supporting frameworks, standards or methodologies are listed in bold and red.
Legend for acronyms:
Acronym |
Process Name (ITIL volume) |
7S |
7-step Improvement Process (CSI) |
AcM |
Access Management (SO) |
AM |
Availability Management (SD) |
AppM |
Application Management (SO)* |
BRM |
Business Relationship Management (SS) |
CapM |
Capacity Management (SD) |
ChE |
Change Evaluation (ST) |
ChM |
Change Management (ST) |
CSI |
Continual Service Improvement** |
DC |
Design Coordination (SD) |
DM |
Demand Management (SS) |
EM |
Event Management (SO) |
FM |
Financial Management for IT Services (SS) |
IM |
Incident Management (SO) |
ISM |
Information Security Management (SD) |
ITOM |
IT Operations Management (SO)* |
ITSCM |
IT Service Continuity Management (SD) |
KM |
Knowledge Management (ST) |
PM |
Problem Management (SO) |
RDM |
Release and Deployment Management (ST) |
RF |
Request Fulfillment (SO) |
SACM |
Service Asset and Configuration Management (ST) |
ScatM |
Service Catalogue Management (SD) |
SD |
Service Design** |
|
Service Desk (SO)* |
SLM |
Service Level Management (SD) |
SO |
Service Operation** |
SPM |
Service Portfolio Management (SS) |
SS |
Service Strategy** |
ST |
Service Transition** |
StM |
Strategy Management for IT Services (SS) |
SuppM |
Supplier Management (SD) |
SVT |
Service Validation and Testing (ST) |
TM |
Technical Management (SO)* |
TPS |
Transition Planning and Support (ST) |
|
Notes: |
Service Desk will not be abbreviated owing to possible confusion with the Service Design volume. *Functions **The ITIL volume |
