© 2018 ASTD DBA the Association for Talent Development (ATD)

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Ordering information: Books published by ATD Press can be purchased by visiting ATD’s website at www.td.org/books or by calling 800.628.2783 or 703.683.8100.

Library of Congress Control Number: 2017954651

ISBN-10: 1-56286-938-8

ISBN-13: 978-1-56286-938-0

e-ISBN: 978-1-947308-32-9

ATD Press Editorial Staff

Director: Kristine Luecker

Manager: Melissa Jones

Community of Practice Manager, Global HRD: Wei Wang

Developmental Editor: Jack Harlow

Senior Associate Editor: Caroline Coppel

Cover Design: Derek Thornton, Faceout Studio

Text Design: Francelyn Fernandez

Printed by United Graphics, Mattoon, IL