- Cover
- Half-Title Page
- Title Page
- Copyright
- Contents
- The ATD Workshop Series
- Preface
- Introduction: How to Use This Book
- Why Do Communication Skills Matter?
- What Do I Need to Know About Training?
- What Considerations Need to Be Addressed in a Virtual Delivery Model?
- How Much Time Will Preparation Take?
- What Are the Important Features of the Book?
- How Are the Agendas Laid Out?
- How Do I Use This Book?
- Key Points
- What to Do Next
- Additional Resources
- Section I: The Workshops
- 1: Two-Day Communication Skills Workshop
- Two-Day Workshop Objectives
- Two-Day Workshop Overview
- Day 1 Overview
- Day 2 Overview
- Considerations for the Virtual Environment
- Preparation
- Two-Day Workshop Agenda: Day 1
- What to Do Between Workshop Days
- Two-Day Workshop Agenda: Day 2
- What to Do Next
- Reference
- 2: One-Day Communication Skills Workshop
- One-Day Workshop Objectives
- One-Day Workshop Overview
- Considerations for the Virtual Environment
- Preparation
- One-Day Workshop Agenda
- What to Do Next
- Reference
- 3: Half-Day Communication Skills Workshop
- Half-Day Workshop Objectives
- Half-Day Workshop Overview
- Considerations for the Virtual Environment
- Preparation
- Half-Day Workshop Agenda
- What to Do Next
- 4: Ustomizing The Communication Skills Workshop
- Customizing the Content and Activities
- Customizing the Workshop Format
- Communication Skills Workshop Series
- Small Bites—Lunch & Learn Seminars
- Theme-Based Workshops
- The Bare Minimum
- What to Do Next
- Section II: Essentials of Effective Communication Skills Training
- 5: Identifying Needs for Communication Skills Training
- Why Needs Analysis?
- Strategic Needs Analysis
- Structured Interviews
- Focus Groups
- Surveys
- Individual Learning Needs Analysis
- The Bare Minimum
- Key Points
- What to Do Next
- Additional Resources
- 6: Understanding The Foundations of Training Design
- Basic Adult Learning Theory
- Designing for Accessibility
- Theory Into Practice
- Establishing a Framework
- Identifying Behaviors
- Practicing
- Providing Feedback
- Making It Relevant
- The Bare Minimum
- Key Points
- What to Do Next
- Additional Resources
- 7: Delivering Your Communication Skills Workshop: Be A Great Facilitator
- The Learning Environment
- Program Preparation Checklist
- Participant Materials
- Handouts
- Presentation Slides
- Workbooks and Journals
- Videos
- A Strong Start: Introduction, Icebreakers, and Openers
- Feedback
- Role Plays
- Participant Presentations
- Journaling
- Questioning Skills
- Training Platform and Participant Management
- A Word About Dealing with Difficult Participants
- An Unforgettable End
- The Bare Minimum
- Key Points
- What to Do Next
- Additional Resources
- 8: Evaluating Workshop Results
- Levels of Measurement
- Level 1. Measuring Participant Reactions
- Level 2. Measuring the Extent to Which Participants Have Learned
- Level 3. Measuring the Results of Training Back on the Job
- Level 4. Measuring the Organizational Impact of Training
- Return on Investment
- Reporting Results
- The Bare Minimum
- Key Points
- What to Do Next
- Additional Resources
- Section III—Post-Workshop Learning
- 9: The Follow-Up Coach
- Increasing Training Results Through Follow-Up: What to Do After the Workshop
- Follow-Up Virtual Peer Interactions
- Follow-Up Action Planning
- Follow-Up Coaching Sessions
- Follow-Up Workshops
- Creating an Open Culture for Effective Communication
- Key Points
- What to Do Next
- Additional Resources
- Section IV—Workshop Supporting Documents and Online Support
- 10: Learning Activities
- Learning Activities Included in Communication Skills Virtual Training
- 11: Assessments
- To Pre-Work or Not to Pre-Work …
- Assessments Included in Communication Skills Virtual Training
- 12: Handouts
- Handouts Included in Communication Skills Virtual Training
- 13: Online Tools and Downloads
- Access to Free Supporting Materials
- Customizable Materials
- Working With the Files
- PDF Documents
- PowerPoint Slides
- Distributing Materials to Participants
- Acknowledgments
- About the Author
- About ATD
- Back Cover
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