Chapter 16

1. N. Ram is an alumnus of the famed 80-year-old Loyola College. The Loyola Institute of Business Administration (LIBA), the organizers of the conference, is run by the same Society of Jesus, which runs the Loyola College.

2. Source: Tata Steel Corporate Social Responsibility Reports.

3. Refers to industrial/business associations such as the Confederation of Indian Industry (CII) and the Federation of Indian Chambers of Commerce and Industry (FICCI).

4. The Hindu is the first Indian newspaper to have a reader's editor, whose job is to interact with the paper's readers and answer their concerns and queries on a day-to-day basis.

5. Refers to the Right to Information Act passed by the Indian Parliament in 2006, under which public authorities are obliged to divulge information to seekers. Though diluted much in practice, this constitutional guarantee has enabled NGOs and other public spirited individuals gain information that has been hitherto denied.