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by Adam Waytz, Annie McKee, Daniel Goleman, Harvard Business Review
Empathy (HBR Emotional Intelligence Series)
Cover
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Title Page
Copyright
Contents
1. What Is Empathy?
2. Why Compassion Is a Better Managerial Tactic Than Toughness
3. What Great Listeners Actually Do
4. Empathy Is Key to a Great Meeting
5. It’s Harder to Empathize with People If You’ve Been in Their Shoes
6. Becoming Powerful Makes You Less Empathetic
7. A Process for Empathetic Product Design
8. How Facebook Uses Empathy to Keep User Data Safe
9. The Limits of Empathy
10. What the Dalai Lama Taught Daniel Goleman About Emotional Intelligence
Index
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Copyright
Empathy
HBR EMOTIONAL INTELLIGENCE SERIES
Harvard Business Review Press
Boston, Massachusetts
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