Contents
1. why your business needs HEROes
2. employee HEROes and their projects
4. delivering groundswell customer service
5. empowering customers with mobile applications
part three: the HERO-powered business
7. do-it-yourself technology fuels the HERO Compact
8. is your company ready for HEROes?
9. leading and managing HEROes
11. helping HEROes collaborate
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