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Everything you want to know about Organisational Change
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Everything you want to know about Organisational Change
by Darren Arcangel, Brian Johnson
Everything you want to know about Organisational Change
Cover
Title
Copyright
Foreword
Preface
About the Authors
Acknowledgements
Contents
Introduction
Chapter 1: Why do Organisations Exist?
The fundamental question
Why IT?
The business environment
What is the function of the organisation?
Corporate culture
An example of perpetuating the organisation
Chapter 2: Why Change the Organisation?
Change is inevitable
High-impact change
IT is indispensable …
Business goals
Adaptation of the organisation
Surviving change
Why is IT so unresponsive?
Facets of change management
IT change management and the organisation
Chapter 3: Change Issues
Introduction
Six facets of the organisation
The politics of change
Catalysts for organisational change
Legacy systems
Business goals
Replacement options
Approach to legacy software issues
Service delivery improvements
A major change issue: Outsourcing
Internal communications
IT capability
Dependencies
Chapter 4: Changing the Organisation
Introduction
Programme management
Common issues in managing change
Changing IS and IT
The political perspective revisited
The agenda
Your role in the process of decision making
The risk perspective
A constraint perspective
Responding to change
Planning issues
Business manager considerations
Implementation tactics
Customer satisfaction
Business as usual
Transition issues
Chapter 5: Sizing and Building the Organisation
Introduction
Necessary work
Numbers
Needs of the organisation
Grading
Hierarchies
Process hierarchy
Using process roles
Chapter 6: Using IT to Catalyse Business Transformations
Introduction
Merger or acquisition
Defining requirements
Changing business capabilities
Opportunity
Future proofing
In times of radical change
Obtain blueprints for the new IT infrastructure
Chapter 7: Summary of Main Issues
Introduction
Summary of key issues
The operating vision
Strategy for the transformation
Agenda for the transformation
Execute the transformation
Programme and project management
IT skills
Appendix 1: Mergers and Acquisitions
Introduction
Acquisitions
Process alignment
Technology
People
Process
Maturity and scalability
Technology
Summary
ITG Resources
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