Notes

INTRODUCTION

1. Brooklyn Decker’s Twitter account, @ BrooklynDecker, 7:55 p.m., June 23, 2013.

2. Ed Henry, Fox News Chief White House Correspondent, April 30, 2012 Press Conference with President Barack Obama; www.politico.com/story/2013/04/obama-press-conference-syria-sequestration-transcript-video-90775.html#ixzz2XctIaijr.

3. Ibid.

4. Ibid.

5. Jessica Yellin, CNN Chief White House Correspondent, April 30, 2012 Press Conference with President Barack Obama; www.politico.com/story/2013/04/obama-press-conference-syria-sequestration-transcript-video-90775.html#ixzz2XctIaijr.

6. Ibid.

7. Jonathan Karl, ABC News Chief White House Correspondent, April 30, 2012 Press Conference with President Barack Obama; www.politico.com/story/2013/04/obama-press-conference-syria-sequestration-transcript-video-90775.html#ixzz2XctIaijr.

CHAPTER 1

1. Recorded conversations with Judith Bailey, June 25–28, 2013.

2. Michael S. Dobson, “Eyewitness to Murder,” Sidewise Thinking blog, April 13, 2010; sidewiseinsights.blogspot.com/2010/04/eyewitness-to-murder.html.

3. Jeopardy, July 23, 2004. Ken Jennings won more than any previous contestant.

4. Jeopardy, July 8, 2010. Wolf Blitzer, host of CNN’s Situation Room, managed to sink to a loss of $4,600 in just the first round.

CHAPTER 2

1. “Ayn Rand Mike Wallace Interview 1959, Part 1,” PBS Newshour; www.pbs.org/newshour/bb/media/jan-june12/mikewallace_04-09.html.

2. Mike Wallace, excerpted from “Remembering Mike Wallace, Legendary ‘60 Minutes’ Interrogator,” PBS Newshour, April 9, 2012; www.pbs.org/newshour/bb/media/jan-june12/mikewallace_04-09.html.

3. “Barbra Streisand crying—Mike Wallace Interview—1991—Part 2,” YouTube.com; www.youtube.com/watch?v=-q3rf0d_biQ.

4. Mike Wallace, excerpted from “Remembering Mike Wallace, Legendary ’60 Minutes’ Interrogator,” PBS Newshour, April 9, 2012; www.pbs.org/newshour/bb/media/jan-june12/mikewallace_04-09.html.

5. “David Letterman—Borat (Full Interview) HD,” YouTube.com; www.youtube.com/watch?v=Sz3PMfADPdQ.

6. “Stephen King on Growing Up, Believing in God and Getting Scared,” NPR Fresh Air, May 28, 2013; www.npr.org/templates/transcript/transcript.php?storyId=184827647.

7. “Gene Simmons NPR Interview,” YouTube.com; www.youtube.com/watch?v=xXMpo6rrUcI.

8. Politi, Daniel. “Fox News to Scholar: Why Would a Muslim Write a Book About Jesus?,” Slate.com; www.slate.com/blogs/the_slatest/2013/07/28/video_fox_news_lauren_green_asks_
reza_aslan_why_muslim_would_be_interested.html.

CHAPTER 3

1. Eric Maddox, Mission: Black List #1, New York: HarperCollins, 2008, p. 203.

2. “F. Lee Bailey—Cross-examination of a witness,” YouTube.com; www.youtube.com/watch?v=gVoIz2zNX9U.

3. Elizabeth F. Loftus, “Leading questions and the eyewitness report,” Cognitive Psychology 7, Issue 4 (October 1975): 560–572.

4. Meredith Blake, quoting Michael Specter, in “Jenny McCarthy’s hiring as ‘View’ co-host is matter of contention,” Los Angeles Times, July 16, 2013.

5. “Practice Negative Questions,” ProProfs. com; www.proprofs.com/quiz-school/story.php?title=Practice-Negative-Questions-1.

6. Gregory Hartley and Maryann Karinch, How to Spot a Liar: Why People Don’t Tell the Truth… and How You Can Catch Them, Second Edition, Pompton Plains, N.J.: Career Press, 2012, p. 148.

7. “Best Ever To Tell the Truth Feb 18 1963 Surprise Ending,” YouTube.com; www.youtube.com/watch?v=wIUx0O6k8S8.

CHAPTER 4

1. Edward T. Reilly, AMA Business Boot Camp, New York: AMACOM, 2013, pp. 73–74.

2. “Full Interview: Donald Trump on ‘The O’Reilly Factor,’” FoxNews.com; http://video.foxnews.com.

3. Ibid.

CHAPTER 5

1. William Klemm, “What Learning Cursive Does for Your Brain,” Psychology Today, March 14, 2013; www.psychologytoday.com/blog/memory-medic/201303/what-learning-cursive-does-your-brain.

2. “The Wordsmith’s Manual Typewriter,” Hammacher Schlemmer; www.hammacher.com/Product/82670?cm_cat=ProductSEM&cm_pla=AdWordsPLA&source=PRODSEM.

3. “Listen Actively and Take Great Notes,” The McGraw Center for Teaching & Learning, Princeton University; www.princeton.edu/mcgraw/library/for-students/great-notes/.

4. Jeff Toister, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It, New York: AMACOM, 2013, pp. 114–115.

CHAPTER 6

1. Peter Earnest and Maryann Karinch, Business Confidential, New York: AMACOM, 2011, p. 95.

2. John R. “Jack” Schafer, PhD, “Let Their Words Do the Talking,” Psychology Today, March 6, 2011.

CHAPTER 7

1. Michael Brick, “Building a Better School Day,” Parade, August 11, 2013, p. 8.

2. Dennie Palmer Wolf, “The Art of Questioning,” delivered at the Summer Institute of the College Boards Educational Equality Project, held in Santa Cruz, California, July 9-13, 1986, and reprinted in Academic Connections (Winter 1987): 1-7; www.exploratorium.edu/ifi/resources/workshops/artofquestioning.html.

3. Lynn Neary interview with Brett Patterson: “Answering The Call: The Lives of 911 Dispatchers,” Talk of the Nation/National Public Radio, March 6, 2013; www.npr.org/2013/03/06/173636645/answering-the-call-the-lives-of-911-dispatchers.

4. “Listen to Amanda Berry’s frantic 9-1-1 call to police,” Cleveland.com, May 6, 2013; www.cleveland.com/metro/index.ssf/2013/05/listen_to_amanda_berrys_franti.html.

5. Andrew Kirell, “LISTEN: Cleveland Kidnapping Hero Charles Ramsey’s Incredible 911 Call,” May 8, 2013, MediaIte.com; www.mediaite.com/online/listen-cleveland-kidnapping-hero-charles-ramseys-incredible-911-call/.

6. Christopher Shea, “Wrong Answer,” Boston Globe, September 9, 2007; www.boston.com/news/globe/ideas/articles/2007/09/09/wrong_answer/?page=full.

7. Ibid.

8. National Suicide Prevention Lifeline, PDF from Attachment I, Part IV of the Network Agreement, “Imminent Risk”; www.suicidepreventionlifeline.org/documents/BestPractices/WEB%20Lifeline%20Imminent%20Risk%20Policy%202011.pdf.

9. David Newdorf, “The Top 10 Killer Deposition Questions,” California Litigation Blog, November 1, 2007; www.newdorf.com.

10. Deposition of Adam James in Leach v. Texas Tech, p. 75; http://s3.amazonaws.com/nytdocs/docs/522/522.pdf.

11. Jeff Toister, Service Failure, New York: AMACOM, 2013, p. 123.

12. Ibid, pp. 123–124.

13. Henry Blodget, “17 Facts About The Apple Store Profit Machine,” Business Insider, June 25, 2012; www.businessinsider.com/apple-store-facts-2012-6?op=1.

14. Matt Bruenig, “Profit margins for high-wage retailers,” March 25, 2013, MattBruenig. com; http://mattbruenig.com/2013/03/25/profit-margins-for-high-wage-retailers/.

CHAPTER 8

1. “Great Questions,” StoryCorps; http://storycorps. org/great-questions/.

2. Haven Caylor, Ed.D., Twin Travels (tentative title of unpublished manuscript).

3. Vivian Manning-Schaffel, “Why Your Toddler Keeps Asking the Same Questions,” Parenting; www.parenting.com/article/why-your-toddler-keeps-asking-the-same-question.

4. Susan RoAne, What Do I Say Next? New York: Warner Books, 1997, p. 182.

5. “The 16 MBTI Types: INFP,” The Myers & Briggs Foundation; www.myersbriggs.org/my-mbti-personality-type/mbti-basics/the-16-mbti-types.asp#INFP.

6. Gregory Hartley and Maryann Karinch, How to Spot a Liar, Second Edition, Pompton Plains, N.J.: Career Press, 2012, p. 71.

CHAPTER 9

1. Gregory Hartley and Maryann Karinch, How to Spot a Liar, Pompton Plains, N.J.: Career Press, 2005, p. 142.

2. From an interview with five-time World-record skydiver Jim McCormick on August 14, 2013.