This IBM® Redbooks® publication provides a practical guide to the design, installation, configuration, and maintenance of IBM Content Manager OnDemand Version 9.5.

Content Manager OnDemand manages the high-volume storage and retrieval of electronic statements and provides efficient enterprise report management. Content Manager OnDemand transforms formatted computer output and printed reports, such as statements and invoices, into electronic information for easy report management. Content Manager OnDemand helps eliminate costly, high-volume print output by capturing, indexing, archiving, and presenting electronic information for improved customer service.

This publication covers the key areas of Content Manager OnDemand, some of which might not be known to the Content Manager OnDemand community or are misunderstood. The book covers various topics, including basic information in administration, database structure, storage management, and security. In addition, the book covers data indexing, loading, conversion, and expiration. Other topics include user exits, performance, retention management, records management, and many more.

Because many other resources are available that address subjects on different platforms, this publication is not intended as a comprehensive guide for Content Manager OnDemand. Rather, it is intended to complement the existing Content Manager OnDemand documentation and provide insight into the issues that might be encountered in the setup and use of Content Manager OnDemand. This book is intended for individuals who need to design, install, configure, and maintain Content Manager OnDemand.

This book was produced by a team of specialists from around the world working at the International Technical Support Organization, San Jose Center.

Hassan A. Shazly is a Development and Quality Assurance (QA) Manager for Content Manager OnDemand. He has over 37 years of experience in Information Systems, the last 17 of which were at IBM. Hassan has written articles, submitted patents, and presented topics at several conferences, including client/server technology, image processing, testing, and systems performance. Hassan holds a Ph.D. in Image Processing from the University of South Carolina, US.

Special thanks to the following people for their content contribution:

Darrell Bryant joined IBM as a manufacturing engineer and worked as a Systems Engineer who specialized in S/36 and AS/400 systems. In 2000, Darrell joined the OnDemand team. He has performed a mix of activities, including services, education, support, and testing. Darrell is now the lead tester for OnDemand for i. He also develops and teaches workshops to clients and partners. He is the editor of the OnDemand Newsletter.

Nelson Chen is a Software Developer with Content Manager OnDemand. He has over 30 years of experience in software development, among them 27 years at IBM and last 20 years in OnDemand. His areas of expertise include ArsXML, Install, and Configurator.

Trang Kim Duong is a Software Developer with Content Manager OnDemand. Among her 17 years of experience in software development, the last 11 years were in Content Manager OnDemand. Trang’s areas of expertise include workflow for Space Vehicle Design, Content Manager OnDemand Report Distribution, Exporter utility for Content Federation Services for Content Manager OnDemand (CFS-CMOD), and the Content Manager OnDemand back-end database component.

Hubert Hwang is a Software Developer with Content Manager OnDemand. He is a Certified Solutions Expert for Content Manager OnDemand with over 10 years of experience with the product. His areas of expertise include the Content Manager OnDemand Web Enablement Kit Java application programming interfaces (APIs), Content Navigator, and software test automation. He has extensive experience troubleshooting all aspects of the product. He has authored over 200 technotes on topics, such as migration, data collection, and troubleshooting guides, for Content Manager OnDemand.

Vicki Miller is a Senior Certified Client Technical Professional at IBM, working in the technology industry for 33 years with a focus on Enterprise Content Manager (ECM) since 1999. Her area of expertise in the realm of ECM is focused on solution sales consulting and technical account leadership that revolves around the management, processing, and analysis of any type of electronic content to help organizations optimize and protect their business. Vicki has spoken at IBM conferences on critical ECM topics, contributed to the development of technical publications, and led groups within IBM and client organizations to drive the enhancement ECM solutions and products.

Paula Muir is a Software Developer with Content Manager OnDemand for Multiplatforms in Boulder, Colorado. Her areas of expertise include indexing and loading data, and AFP and PDF architecture.

Nancy O’Brian started at IBM as an applications programmer, then transferred to a branch office where she performed her first Content Manager OnDemand (then known as R/DARS) implementation. After many more implementation service engagements, she joined the Content Manager OnDemand development team and continued to perform implementation services, training, support, testing, and technical writing. She currently focuses primarily on technical writing and testing.

Sandi Pond is a Software Developer with Content Manager OnDemand for Multiplatforms. She has 17 years of experience with Content Manager OnDemand, working in various areas of the development team. Her area of expertise is the OnDemand Web Enablement Kit (ODWEK).

Debbie Wagner is a Senior Software Engineer at IBM and has over 22 years of experience in content management, specifically, Content Manager OnDemand for Multiplatforms. Her areas of expertise are graphical user interfaces (GUIs), product administration software, and document retrieval. She has written and co-authored multiple articles that relate to Content Manager OnDemand. Debbie is an IBM certified deployment professional for Content Manager OnDemand V9.0.

Additionally, special thanks to the following people who contributed their time and energy to assist us in producing the book:

Neil Parrott, Sr. Product Marketing Manager - Enterprise Report Management segment, IBM US

Stephanie M Wing, Worldwide Portfolio Marketing Manager, Enterprise Content Management, Content Manager OnDemand, IBM US

Whei-Jen Chen, Project Leader, International Technical Support Organization

Thanks to the authors of the third edition, IBM Content Manager OnDemand Guide, which was published in October 2013:

Wei-Dong Zhu
Jim Ilardi
Deborah Matamoros
Trina D Morgans
Paula Muir
Hassan A Shazly
Edward E Stonesifer
Vanessa T Stonesifer
Sebastian Welter

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