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© Claire Agutter 2012, 2019, 2020.

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Formerly published as ITIL® Foundation Essentials – The exam facts you need in 2012 by IT Governance Publishing.

First edition published in the United Kingdom in 2019 by IT Governance Publishing

ISBN 978-1-78778-119-1

Second edition published in the United Kingdom in 2020 by IT Governance Publishing

ISBN 978-1-78778-215-0