Andrew Greenfield is an IBM Global XIV® and Flash Solution Engineer who is based in Phoenix, Arizona. He holds numerous technical certifications from Cisco, Microsoft, and IBM. Andrew brings over 24 years of data center experience inside the Fortune 100 to the team. He graduated magna cum laude, honors, from the University of Michigan, Ann Arbor. Andrew has also written for and contributed to several IBM Redbooks publication

Jackson Shea is a Level 2 certified IBM Information Technology Specialist/Architect performing design and implementation engagements through Lab Services. He has been with IBM since April 2010. He was a Lead Storage Administrator with a large health insurance consortium in the Pacific Northwest, and has been working with IBM equipment since 2002. He has had over 12 years of experience with IBM Spectrum Virtualize (formerly known as the IBM SAN Volume Controller) and related technology. Jackson is based out of Portland, Oregon. He received his Bachelor of Science degree in Philosophy with minors in Communications and Chemistry from Lewis & Clark College. Jackson’s professional focus is IBM Spectrum Virtualize, but he is conversant with storage area network design, implementation, extension, and storage encryption.

Katja Kratt is a Product Field Engineer for IBM Spectrum Virtualize products and IBM V9000 in the EMEA Storage Competence Center (ESCC) in Kelsterbach, Germany. She has 34 years with IBM, mostly with technical support and technical education. She has co-authored several IBM Redbooks publications.

Lars Dill started with IBM in 1998 as a hardware technician for IBM high-end printers. After the spin off of IBM Printing Systems Division in 2006, he worked as a hardware technician for IBM DASD (storage) and IBM Power servers. In March 2009, he changed his role from hardware technician to a support center representative working for DASD midrange, SAN, and IBM SAN Volume Controller products. Since July 2012, he has been working as a SME for Spectrum Virtualize Products, working for the EMEA Storage Competence Center (ESCC), in Zurich. He provides remote technical support for IBM SAN Volume Controller, IBM Storwize®, and IBM FlashSystem® in Europe and worldwide. This work includes analyzing complex field issues, working on critsits, and collaborating with Development.

Leandro Torolho works as a Client Technical Specialist (CTS) - IBM Public Cloud Platform and is responsible for supporting technical sales of IBM’s Public Cloud portfolio. His previous roles range from working as a SAN/Storage SME for several outsourced clients to be a CTS for IBM Storage. Leandro is a Certified Distinguished IT Specialist by The Open Group and holds a Bachelor’s degree in Computer Science.

Nils Olsson is a SME (previously, Product Engineering Professional - Level 2 Support) working in the EMEA Storage Competence Center (ESCC) in Kelsterbach, IBM Germany. He provides remote technical support for Spectrum Virtualize Products (IBM SAN Volume Controller, IBM Storwize, and IBM FlashSystem) in Europe and worldwide. Nils joined IBM in 2008 and is skilled in SAN, storage, and storage virtualization. He has over 10 years of experience with troubleshooting IBM Spectrum® Virtualize and is certified on the IBM Storwize portfolio. In his current role, he delivers analysis of complex field issues and provides technical expertise during critical situations, collaborating closely with development.

Sushil Sharma is an Advisory Software Engineer working as the Development Lead at IBM India Systems Development Lab, Pune. He has 13 years of industry experience and has been working on IBM FlashSystem and IBM SAN Volume Controller Project since 2015. He has worked and delivered features, including 3-Site Replication (Metro-Mirror, Hyperswap, and GUI), iSCSI/iSER Support on IBM SAN Volume Controller, and IBM Spectrum Virtualize for Public Cloud. He has significantly contributed to Tech Sales enablement, Beta enablement, and L3 support enablement. He also created various customer collaterals, such as blueprints and technical white papers, about IBM SAN Volume Controller features. He holds a Master degree in Computer Application from Mumbai University, India.

Vasfi Gucer is a project leader with the IBM Systems Worldwide Client Experience Center. He has more than 20 years of experience in the areas of systems management, networking hardware, and software. He writes extensively and teaches IBM classes worldwide about IBM products. His focus has been primarily on storage and cloud computing for the last 8 years. Vasfi is also an IBM Certified Senior IT Specialist, Project Management Professional (PMP), IT Infrastructure Library (ITIL) V2 Manager, and ITIL V3 Expert.