Index

action plan 57–8

addiction, digital 34–46

Adobe 7

age discrimination 19, 30–1

Ahuja, Anjana 140

Air France Concorde crash 49–50

air travel 120

Airbus 121

Alibaba 38

Alphabet 38

Alwin, Larisa 114

Amaechi, John 2, 6, 11, 87

Amazon 38, 97–8, 133

American Economic Review (2000) 131

Amstrad 107

Apple 34, 38

Apple Music 38

appraisals, performance 7–8

Armstrong, Robert 102, 110

artificial intelligence (AI)

adopting 137–8

embracing 128–42

reputational risk assessment and 139–41

using to make better hiring decisions 131–4

Arup 147

Asda 64

authority 149–51

BA 49–50, 51

Baby Boomers 19–20

BaFin 67

Beane, Billy 83

behavioural economics 137

Beurden, Ben van 121

Biden, Joe 153

Bilimoria, Karan 12, 14

Bill of Rights 140

Bishop, Michael 54, 61–2

Black, Jonathan 155

Black Lives Matter movement 108

Bluebell Capital Partners 124

BlueJeans 45

BMW 123

Boeing crashes 48, 56–7

Boston Symphony Orchestra (BSO) 131

BP explosion 48, 54

Britain Thinks 23

Brown, Alan 72

Buffett, Warren 106

Built to Last (Collins and Porras) 4

Burt, Andrew 141

business bureaucracy, busting 67–71

Business Roundtable 97

capitalism 84, 97, 102, 105

carbon-neutral gas 119

carbon offsets, murky world of 118–19

Carillion 68

Carney, Mark 119

CDs 75

Cech, Erin 156

Ceron, Nicolas 124

Chevron 113

Chicago Symphony Orchestra 131

Chittum, Samme 49

Christensen, Clayton 46, 76

Clark, Pilita 44, 46, 119, 150

Cleveland Symphony Orchestra 131

Clever: Leading Your Smartest, Most Creative People (Goffee and Jones) 86, 91

Climate Action 100+ 113

climate crisis 100, 112–26

hard-to-cure industries 120–2

murky world of carbon offsets 118–19

smart carbon reduction 115–17

coaching 80, 82

‘code red for humanity’ 100

Coffee Republic 65–6

Collins, Jim 4

communication tools 44

Concorde accident 49

contracts, temporary/zero-hours 25, 27

COP26 summit (2021) 112, 116, 124

Corfu incident 48, 56

coronavirus pandemic 25, 90, 117, 144

and worker shortages 152

and working from home 31, 39, 44, 146

corporate crises, deal with 48–62

action plan 57–8

case study 61

crisis response and CEO 54–5

departments’ role in crisis 52–4

potential crises 51–2

rehearse for 49–50

staff and organisation 58–9

staying ahead of story 59–60

taking ownership of crisis 55–7

victims and families, support to 60–1

corporate social responsibility (CSR) 102

Coupland, Douglas 20

crisis, corporate see corporate crises, deal with

curiosity 93, 157

cyborgs, Generation Z as 23

Daimler 39

Daneshkhu, Scheherazade 110

Daniel, Caroline 52, 59

Danker, Tony 29

Danone 116, 124

Darzi, Lord Ara 90

data hacking 51

and IT department 52

Davies Review 13–14

de Geus, Arie 16

decarbonisation 123

DeepMind 89, 129–30

Deezer 38

Dell 7

Deloitte 7

Department for Work and Pensions, UK 132

Depop 23

digital addiction 34–46

digital over-use 36–8

email and 43–5

work–world balance 39–42

digital cameras 76

digital over-use

leadership challenge 36–8

Dimon, Jamie 97

discrimination, age 19, 30–1

diversity 12–15, 84, 108–9

Dotzenrath, Anja-Isabel 121

“Drive CO2 Neutral” program 122

Drucker, Peter 16

Dudley, Bob 55

Eastman Kodak 76

eBay 23

Economist, The 29

Edgecliffe-Johnson, Andrew 126

Eitel, Maria 58

Ellis, Kevin 9

emails 44

social media and 43

outside working hours 39–42

employees, departing 28–9

ESG (environmental, social and governance) 96, 104–6

Evans, Benedict 128

Ewart, Paul 30–1

ExxonMobil 113

F117 stealth fighter jet 72

Faber, Emmanuel 114, 115–17, 120, 123, 124

Facebook 38

facial recognition 133–4

Faury, Guillaume 121

fax machine 44

feedback 8, 9

Ferguson, Alex 80, 81, 82, 89

Ferry, Korn 151–2

Filby, Eliza 20, 22–4

financial crisis of 2008 97

Financial Times 25, 36–7

Fink, Larry 101–2, 105

flexible working 147–8

Food Standards Agency, UK 23

Ford, Henry 98

Frankl, Viktor 154–5, 157, 158

Friedman, Milton 96, 103

Fry, Arthur 73–4

FT Talent Challenge pilot programme 69–70

Fujifilm 76

Fukushima disaster 62

Galloway, George 19

Garnett, Nic 75

Gates, Bill 19

General Data Protection Regulation (GDPR), EU 140

‘Generation Sensible’ 23

Generation X 20–1

Generation Y 20, 21

Generation Z 20–4

Genius Makers (Metz) 142

Gerada, Dame Clare 90

gig economy 25–6

Giles, Chris 152

Glasenberg, Ivan 113

Glasgow COP26 climate change summit (2021) 112, 116, 124

Glassdoor 52

Glencore 113

Glenny, Misha 51

Global Environmental Change journal (2020) 118

global financial crisis of 2008 97

Goffee, Rob 86–8, 91

Gol airline 120

Goldin, Claudia 131

Google 154

Google Meet 10, 45

Gordon, Sarah 108

Grainger, Dame Katherine 80–2

‘Great Resignation, The’ 151–3

Greenpeace 51

greenwashing 121

Groysberg, Boris 85

Guterres, António 100

hackathons 69

Hampton-Alexander review 14

hard-to-cure industries 120–2

Harford, Tim 34, 35, 41

Harvard University 35

Hashemi, Sahar 64–6

Hawking, Stephen 128, 139

Hayward, Tony 54–5

Hepburn, Mike, xvii

high-performance team

creating 2–16

diversity 12–15

judging team’s performance 7–8

leading scattered team 9–12

successful teams 3–4

highly skilled people, leading 86–9

Hill, Andrew 28, 46, 76, 93, 149, 156

HireVue 132

‘hospital problem’ 137

HSBC 108

Human Side of Enterprise, The (McGregor) 5

hybrid meetings 151

hybrid working 147

IBM 7

Ibrahim, Lila 89–90, 91

Iceland retailer 123

Impact Investing Institute 108

implicit licence to operate 100

innovation, encouraging 73–4

Innovator’s Dilemma, The (Christensen) 46, 76

intergenerational fairness 30

Intergovernmental Panel on Climate Change (IPCC), UN 100, 113

International Management magazine 44

internet and mobile communications 21, 46

iPhone 34

Jacques, Jean-Sébastien 101

JanetBot 15

Jenkin, Elizabeth 3–4, 11

Joffe, David 121

John Lewis Partnership 4

Johnson, Boris 124

Johnson & Johnson 57

Jones, Gareth 86–8, 91

Jongewaard, Roger 83

Jope, Alan 106

Kahneman, Daniel 77, 137–8, 142

Kegode, Tom 41

Kegworth crash 61–2

Kellaway, Lucy 155–6, 158

Khalaf, Roula 15

Khosrowshahi, Dara 26, 120

King, Justin 56

Kit Kat 51

Klopp, Jürgen 89

Kodak 46, 76

Kokshagina, Olga 44, 45

Kortenhorst, Jules 112

KPMG 150

Kraft Heinz company 106

Kuper, Simon 83

Lander, Eric 139–40

language translation 130

Larsen, Loren 132

Last Days of the Concorde
(Chittum) 49

lawyers 53

leaders

eagle eye 107–9

of star performers 87

leadership challenge 36–8

Leighton, Allan 64

Lévy, Alain 75

Lewis, John Spedan 4

Lewis, Michael 83, 142

licence to operate, maintaining 99–103

Life of Brian (Python) 22

LinkedIn 41

Living Company: Growth, Learning and Longevity in Business, The (de Geus) 16

Lockheed Advanced Development Programs 72

Logan, Andrew 113

Looney, Bernard 113

Loughborough University 25

Lyft 26

machine learning see artificial intelligence (AI)

Macron, Emmanuel 21

‘Mail on Holiday’ 39

management by objectives 16

Man’s Search for Meaning (Frankl) 155, 158

Masters, Brooke 123

Masuda, Naohiro 62

Matsiash, Aliaksandr 152

Mayer, Colin 99–100

McCrum, Dan 67

McGregor, Douglas 5–6

McKinsey 29

McMillon, Doug 116

meaning, search for 154–7

Mehta, Zubin 131

Mellahi, Kamel 102

Melville, Heather 13, 14, 15

mental health, mobile phone impact and 36

mentoring 11, 14

Messi, Lionel 85

Meta 153

Metz, Cade 142

Microsoft 7, 38

Microsoft Teams 10, 45

middle managers 28

Millennials see Generation Y

Ming, Vivienne 130, 133, 142

Moneyball (Lewis) 82–3

Moore, Elaine 35

Moritz, Bob 96

Moseley, Harry 146–7, 153

multigenerational workforce

differences between generations 19–22

intergenerational battle in top ranks 30–1

managing 18–32

new entrants 22–4

upper middle 28–30

workforce’s risers 25–7

Murdoch, Rupert 37

Murray, Leo 120

music industry, and digital piracy 38

Musk, Elon 21, 128, 130, 139, 141–2

Nair, Leena 145, 147–8

Nanda, Ashish 85

Nanterme, Pierre 7

National Air Transport Safety Board, US 57

Nelson, Alondra 139–40

Neophytou, James 156

Nestlé 51, 105

net zero 113, 115, 119

Netflix 38

new entrants 22–4

New York Philharmonic (NYPhil) 131

Newport, Cal 44

Nike 58

Nohria, Nitin 85

Northrop Grumman 150

Now Teach 155–6

Obama, Barack 19, 54, 102

Ocado 38

O’Connor, Sarah 26, 98, 154

Ofcom 34

offsets 118–19

Ola Cabs 140

older workers 31

online meetings, advantage of 41

OpenAI 142

organisational life and sport 82, 84

O’Shea, Chris 9

Oudéa, Frédéric 9

ownership of crisis, taking 55–7

Papadopoulos, Linda 34, 35, 42

Paris Agreement 112, 116

Parker, John 13, 14

Patisserie Valerie 68

Pennington, Andy 147

pensions 18

Pensions Policy Institute 18

performance

appraisals 7

and corporate social responsibility 102

judging team’s 7–8

Pew Research Center 20, 21, 25

Philadelphia Orchestra 131

Pichai, Sundar 29

Pietersen, Kevin 84, 85, 87

piracy, digital 38

Polman, Paul 104–6, 110

Poole, Will 147

Porras, Jerry 4

Porth, Wilfried 39

Post-it Note® 73

profit 99–100

PwC 7, 9, 38, 96

Python, Monty 22

Rachman, Gideon 156

racial diversity 15

Re-educated (Kellaway) 158

recruitment, AI in 131–4

rehearsing for crises 49–50

remote working 6, 10, 146, 154

reputational damage 56, 140

resignation, mass 152

responsibility, taking 55–7

retirement age 18, 30

reverse mentoring 14, 109

rewards 13, 35

Richardson, John 156

Ridding, John 68

right to refuse to work outside office hours 40

Rio Tinto 100–1, 102

Road to Conscious Machines: The Story of AI (Wooldridge) 129

Rolls-Royce 62

Rouse, Cecilia 131

Rowling, J. K. 21

Sandberg, Sheryl 29

Schallert, Brad 118

Scotchgard 74

Scott, Andrew 18, 21, 22, 28, 29

Scott, Lee 115

screen use and emotional well-being, in adolescents 36

search for meaning 154–7

self-driving cars 134–5, 138

Seuss Geisel, Theodor 141–2

share price performance 102

shareholder(s) 97–104, 113

primacy 96, 98

value, building 97

Sharma, Kriti 139, 140

Shell 114, 119, 122

Shelley, Mary 129

Shih, Willy 78

Silver, Spencer 73

Skinner, B.F. 35

Skunk Works 72–3

Slack 39, 44

Slade, Jon 68–9, 71

Slim, Carlos 31

smart carbon reduction 115–17

Smith, Terry 106

Snapchat 24

social housing 4

social media

and corporate crises 48, 51–2

and email 43

social responsibility 96–7

society’s demands, meeting 96–110

Solomon, David 10, 108

Southern Cross Austereo 150

Southgate, Gareth 43

sport and organisational life 82, 84

Spotify 21, 38

staff

departing 28–9

trusting 58–9

Stagni, Virginia 68–71

stakeholders 52, 96–7, 101–2, 105

Stand Out of Our Light: Freedom and Resistance in the Attention Economy (Williams) 35

star performers, leading 80–93

startups, learn from 64–78

busting business bureaucracy 67–71

encouraging innovation 73–4

Kodak trap, avoiding 75–7

problem with setting up skunk works 72–3

Statulevicius, Roland 153

Stealth (Westwick) 72

Steenis, Huw van 112, 117

Stern, Stefan 16

Stevens, Simon 90, 92, 93

Sugar, Alan 107

Sun, The (newspaper) 37

Surowiecki, James 85

sustainability 116

Suzman, James 145, 146, 149–50

talented people, leading 80–93

TalkTalk 51

targets, setting 13

team

‘earned autonomy’ 6, 8

see also high-performance team

‘tech sabbath’ 41

telex machine 43

temporary contracts 25, 27

Tencent 38

Tendulkar, Sachin 83

Tett, Gillian 68, 117, 133

Thatcher, Margaret 107

Theory X 5–6

Theory Y 5–6

Thinking, Fast and Slow (Kahneman) 77, 137

Third World 107

Thomas Cook tragedy 48, 56

Thompson, Derek 152

Thompson, Emma 19

Thornhill, John 128, 133, 134

3M 73–4

360-degree appraisals 8

transparency 140–1

Trump, Donald 19

Turner, Elvin 74

Turner, Jacob 140

Turrell, Anna 108

Tversky, Amos 137–8, 142

Tylenol crisis 57

Uber 26, 140

UBS 112

UK

Department for Work and Pensions 132

Food Standards Agency 23

Undoing Project: A Friendship That Changed the World, The (Lewis) 142

Unicef report (2017) 36

Unilever 104–6, 110, 116, 145

University of Oxford 30–1, 36, 121

UN’s Intergovernmental Panel on Climate Change (IPCC) 100, 113

upper middle 28–30

US National Air Transport Safety Board 57

Uviebinené, Elizabeth 7, 8

Varadkar, Leo 40

video conferences 10, 45, 149

Walker, Simon 48, 49–50

Walmart 115, 119

Watkins, Anna 81

Welch, Jack 97

Westwick, Peter 72–3

WhatsApp 44

Williams, James 35

Williams, Sue 48, 60

Winters, Bill 119

Wirecard 67

Wisdom of Crowds, The (Surowiecki) 85

Wish, Phil 152–3

Wolf, Martin 97–8, 105

Woods, Darren 113

Wooldridge, Michael 129, 130

work

from home 9, 11, 31, 39–40, 44, 144–8, 151, 153

reinventing 144–58

Work Unbound 147

worker shortages 152–3

workforce

risers 25–7

see also multigenerational workforce

work–world balance 39–42

XP-80 72

YouGov 4

young adults

living in parental home 25

mobile phone impact on 36

YouTube 23

zero emissions, target of 115–16

zero-hours contracts 25

Zoom 10, 11, 45, 130, 146, 150

Zuma, Jacob 29