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by Jim Champy
Inspire!: Why Customers Come Back
Title Page
Copyright Page
Contents
Introduction
Chapter 1. From Tired to Inspired
Chapter 2. What Could Be More Inspiring Than a Crusade?
Chapter 3. What Could Be More Inspiring Than Convenience with Economy?
Chapter 4. What Could Be More Inspiring Than a Trusted Channel?
Chapter 5. What Could Be More Inspiring Than Simplifying Complexity?
Chapter 6. What Could Be More Inspiring Than Honesty?
Chapter 7. What Could Be More Inspiring Than Being Your Own Customer?
Chapter 8. What Could Be More Inspiring Than Enthusiastic Customers?
Chapter 9. What Could Be More Inspiring Than the Melding of Cool and Sport?
Epilogue
Index
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