Many thanks to everyone who gave their time to work on this book. In particular, I would like the thank the book’s editor, Sue Wingrove, for her tireless effort and skill commissioning case studies, commenting on drafts and sub-editing. Also, thank you to Bill Goodland, director of internet, NTL Home, and Andrew Curry, director, The Henley Centre, for helping to structure and focus the book throughout production.
Furthermore, I’d like to thank the following people who have provided invaluable help and feedback:
Innes Ballantyne, senior producer, interactive television, BBC New Media.
Madani Boughnounou, product manager, Canal+ Technologies.
Patrick Brown, director, CentricView.
Keith Cass, director of technology, ITN.
Duncan Cranna, journalist and writer.
Richard Kydd, director of technology, Two Way TV.
Paul Lancefield, director, Infinite Reason.
Matthew Stratfold, manager, enhanced television, NTL.
Christophe Declerck, chief technology officer, Canal+ Technologies.
Hugh Griffiths, Video Networks Ltd.
And thank you to the following people for writing case studies and in-depth pieces:
Billy Ingram, producer of Tvparty.com.
Rod Clarke, technical consultant, NDS.
Sandra Gorel, producer, BBC New Media.
Andrew Howells, managing director, AH Associates.
Mervyn Metcalf, vice president, media investment banking, Merrill Lynch International.
Mike Constantine, head of electronic services, HSBC Bank.
Ismail Vali, head of interactive development, Ladbrokes e-Gaming.
Ronnette Lucraft, general manager, Living Health, Flextech.
Richard Steel, head of information and communication, Newham Council.
Andy Wyper, producer, Victoria Real.
Humphrey Lau, senior technical manager, BBC New Media.
Vlad Cohen, head of design, BBC New Media.
Damian Rafferty, executive producer, BBC New Media.
Michael Atherton, manager new media, Oktobor.
Owen Daly-Jones, manager, Serco Usability Services.
Dr Guy Winter, senior behavioural scientist, BBC Research and Development.
Andy Mayer, business analyst, NOP Research Group.
Ian Pearson, futurologist, BTexact Technologies.
Scott Gronmark, head of interactive television, BBC New Media.
Andrew Curry, director, The Henley Centre.
I would also like to thank my colleagues and managers at ITN and the BBC for their understanding and flexibility during the time I’ve spent writing. In particular, thank you to Paul Grice, director of technology, BBC Resources; Richard Tait, former editor-in-chief, ITN; and Garron Baines, former managing director of ITN New Media and now managing principal, media and entertainment, IBM.
Finally, thank you to my wife Aldona for her even greater levels of understanding and flexibility during my time of egomaniacal absorption.