Index
A
Adaptive cards
Adhoc private messages
Agile methodology
AI applications
cognitive services
expert system
gaming
IBM Watson
intelligent robots
NLP
vision system
Alexa
Animation cards
Artificial general intelligence
Artificial Narrow Intelligence (ANI)
Artificial superhuman intelligence
Audio cards
Authorization code grant
Azure chatbots, connecting with
channels
communication apps
Cortana (
see
Cortana)
direct line
Facebook Messenger
Facebook workplace
GroupMe
Office 365 e-mail
Skype
Telegram Messenger app
webhooks
Azure Search
faceting values
search index
B
Backup and disaster recovery
BotFather, visit
Bot navigation
captain obvious
clueless
mysterious
stubborn
unforgetting chatbot
Boxever
Business
benefits
Casper
consumers
curiosity
customer expectations
disney
efficiency
employee retention
entertainment
experience
1-800-Flowers
Gen Y
H&M
loyalty factor
marketing
mobile apps (
see
Mobile apps)
personalization
productivity
queries
repetitive tasks
responses
scale up
Sephora
social and relational factors
C
Carousel cards
Chatbots
advantages
AOL Instant Messenger
Azure
authorization key
creation
FAQ site
knowledge base, creation
knowledge base screen
QnA Maker
secret key
services
virtual machines
Web App Bot screen
business (
see
Business)
CardAction objects
cognitive services
commerce
Cortana
customized message (
see
Custom plain-text message)
Dell Future Workforce Study
design
best vocabulary
cognitive experience
conversation flow (
see
Conversation flow, dialog stack)
intelligence
navigation (
see
Bot navigation)
user interface
digital transformation, Truthbot
disadvantages
ELIZA
employee training
enrollment
enterprises
healthcare
human resources
information
IoT
machine learning
media attachments
message activity
message concepts
messaging applications
millennials
vs
. mobile apps
MSN Messenger
onboarding
people online services
personal assistant
potential drawbacks
predicted use cases
recruitment
rich cards attachments
ROI
self-assessments and reviews
speech-enabled
Statista
subcontractors, suppliers and partners
suggested actions
Turing test
Ulrich model
WeChat
workplace
Cogito
Computer vision
Content moderator
Conventional procedural code
Conversation flow, dialog stack
Cortana
managing general chatbot information
managing user identity
registration
CreateMessage Activity method
Custom decision service
Customer experience
cards
natural language
rich user controls
Custom plain-text message
Custom speech service
Custom vision service
D
Deep Blue
DevOps
Digital transformation
Drones
E
Echo
Emotion API
Employee retention
Expert systems
F
Facebook Messenger
Fallback rate (FBR)
Financial fraud detector chatbots
Financial service provider chatbots
1-800-Flowers
G
Gen Y/millennial customers
H
Healthcare industry chatbots
Hero cards
Human Resources
with chatbots
data-driven
future of
internal communications
processes and company policies
technology and methodologies
Ulrich model
without chatbots
I, J
IBM Watson
IDialogContext.SayAsync() method
Implicit code grant
Insurance company chatbots
Intelligent robots
Internal communications
Internet of Things (IoT)
K
Kik developer’s portal
Knowledge APIs
Knowledge chatbots
L
Language APIs
Language understanding service (LUIS)
Limited-memory
M
Machine learning technology
Message handlers
intercept messages
proactive messages
Message metrics
mHealth
Microsoft Bot Framework
accelerated development
cognitive services
REST API
Skype–Cortana integration
user engagement
Microsoft Xiaoice
Mobile apps
cost-effectiveness
decline, download
download statistics
marketing and sales
messengers
scale up, business
N
Native mobile app
Natural language processing (NLP)
Nest
O
Open source web chat control
Operational costs
P
Pandora
Performance metrics
Predictive technology
Proactive messages
Q
QnA Maker
Question-and-answer system
R
Reactive machine
Receipt cards
Return on investment (ROI)
S
Search APIs
Search functionality
Security and identity
Self-aware
Sephora
Sign-in cards
Siri
Skype web control
Speaker recognition
Speech APIs
Suggested action cards
T
Task automation chatbot
Telcom industry chatbots
Tencent
Tesla
Text analytics
Theory-of-mind
Three-dimensional model
Thumbnail cards
Transition conversations, bot to human
escalation
scenario-driven menus
supervision
triage
user-driven menus
Translator speech
Translator text
Travel company chatbots
U
Ulrich model
User metrics
Utility service provider chatbots
V
Video cards
Video indexer
Vision systems
Vison API
W, X, Y, Z
Web-based mobile app
Web language model
WeChat
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