It's common nowadays to see chatbots (also known as agents) service the needs of website users for a wide variety of purposes, from deciding what shoes to purchase to providing tips on what stocks would look good on a client's portfolio, for example. We will build a rudimentary chatbot, that will provide some friendly tips on Isomorphic Go to IGWEB users.

Once the live chat feature is activated, the user can continue to access different sections of the website without having their conversation with the bot interrupted, provided that the user utilizes the navigation menu on the website or links found on the website that are routed on the client side. In a real-world scenario, this functionality would be an attractive proposition for both product sales and technical support usage scenarios. For instance, if a user has a particular question on a product listed on the website, the user can freely browse through the website, without worrying about losing their current chat conversation with the agent.

Keep in mind that the agent that we will build has a low intelligence level. The agent is presented here for illustration purposes only, and a far more robust Artificial Intelligence (AI) solution should be utilized for production needs. With the knowledge you will gain from this chapter, it should be fairly straightforward to replace the current agent's brain with a more robust one that will meet your specific needs in the live chat feature.