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Knowledge and Discourse Matters
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Knowledge and Discourse Matters
by Lesley Crane
Knowledge and Discourse Matters
COVER
TITLE PAGE
LIST OF FIGURES AND TABLES
FOREWORD
ACKNOWLEDGMENTS
INTRODUCTION
KNOWLEDGE IS IMPORTANT
KM’S CHALLENGES
ONE THEORY DOMINATES
A VIEW OF KNOWLEDGE
THE CASE FOR AN APPROACH THAT FOCUSES ON DISCOURSE
CONTENT STRUCTURE
PART ONE
1 THE NATURE OF KNOWLEDGE
1.1 KNOWLEDGE: THE MOST PRECIOUS ASSET AND THE GREATEST CHALLENGE
1.2 WHY AN UNDERSTANDING OF THE NATURE OF KNOWLEDGE IS CRUCIAL
1.3 WAYS OF DEFINING KNOWLEDGE AND THE RISE OF A SINGLE PERSPECTIVE
1.4 THE TACIT–EXPLICIT CONUNDRUM
1.5 FRAMEWORKS OF MEANING
1.6 A HIERARCHY OF KNOWLEDGE
1.7 SUMMARY AND CONCLUSIONS
FURTHER READING
2 THE CONSTITUTION OFKNOWLEDGE MANAGEMENT
2.1 ADDRESSING SOME KEY QUESTIONS
2.2 THE ORIGINS OF KNOWLEDGE MANAGEMENT
2.3 MULTIPLE PERSPECTIVES AND LIMITLESS BOUNDARIES
2.4 IS IT A PASSING MANAGEMENT FAD?
2.5 TECHNOLOGY AS A DEFINING “PUSH FACTOR”
2.6 SHOULD KNOWLEDGE BE MANAGED?
2.7 SUMMARY AND CONCLUSIONS
FURTHER READING
3 KEY ISSUES AND DEBATES
3.1 INTRODUCTION
3.2 THE COMMODIFICATION AND REIFICATION OF KNOWLEDGE
3.3 DETERMINING SUCCESS OR FAILURE
3.4 MEASURING KNOWLEDGE MANAGEMENT OUTCOMES
3.5 KNOWLEDGE MANAGEMENT AND CULTURE
3.6 CREATING NEW KNOWLEDGE
3.7 SHARING KNOWLEDGE
3.8 SUMMARY AND CONCLUSIONS
FURTHER READING
4 KNOWLEDGE MANAGEMENT’S THEORIES
4.1 FINDING SOME NEW DIRECTIONS
4.2 WHAT CONSTITUTES A THEORY?
4.3 AN APPROACH TO KNOWLEDGE MANAGEMENT’S THEORIES: A NOVEL TAXONOMY
4.4 THE PERSONAL VERSUS ORGANIZATIONAL KNOWLEDGE QUESTION
4.5 THE PERSONAL VERSUS ORGANIZATIONAL KNOWLEDGE ON THE SOCIAL ACTION AXIS
4.6 REIFICATION OF KNOWLEDGE: ONE PARADIGM DOMINATES
4.7 ROUNDUP OF SOME OTHER PERSPECTIVES IN THE “KNOWLEDGE AS OBJECT” SPECTRUM
4.8 THE ISSUES OVER THE INDUCTIONIST FOUNDATION OF THEORY
4.9 SUMMARY AND CONCLUSIONS
FURTHER READING
5 SOCIAL CONSTRUCTIONISM ANDTHE CONSTRUCTIONIST VIEW OF KNOWLEDGE
5.1 INTRODUCTION
5.2 SOCIAL CONSTRUCTIONISM AS A WAY OF LOOKING AT THE WORLD
5.3 SIMPLY EXTENDING EXISTING DIRECTIONS
5.4 THE SOCIAL CONSTRUCTIONIST VIEW OF KNOWLEDGE
5.5 THE DEBATE OVER METHOD
5.6 ON OBJECTIVITY
5.7 SUMMARY AND CONCLUSIONS
FURTHER READING
6 DISCOURSE AS THE SITE OF KNOWLEDGE WORK
6.1 INTRODUCTION AND THE TURN TO TALK
6.2 INTRODUCING DISCURSIVE PSYCHOLOGY
6.3 OTHER LEADING PARADIGMS IN DISCOURSE ANALYSIS
6.4 TOPICS OF STUDY IN DISCOURSE ANALYSIS
6.5 SENSEMAKING
6.6 SUMMARY AND CONCLUSIONS
FURTHER READING
7 THE IMPLICIT FORMULATION OF TACIT KNOWING AND RESOLVING MATTERS OF RELEVANCE
7.1 INTRODUCTION: QUESTIONS AND CONNECTIONS
7.2 THE ORIGINS OF THE “TACIT QUESTION”
7.3 THE VALUES OF TACIT KNOWLEDGE
7.4 A DISPUTED PHENOMENON
7.5 KNOWLEDGE MANAGEMENT’S “IMPLICIT FORMULATION” OF TACIT KNOWLEDGE
7.6 THE IMPLICIT LEARNING PARADIGM
7.7 COMPARING KNOWLEDGE MANAGEMENT’S PERSPECTIVES ON THE TACIT WITH THE IL FORMULATION
7.8 PHILOSOPHY, METHODOLOGY, AND INCOMMENSURABILITY
7.9 SUMMARY AND CONCLUSIONS
FURTHER READING
8 THEMATIC CATEGORIES OF KNOWLEDGE SHARING
8.1 INTRODUCTION
8.2 IDENTITY
8.3 TRUST
8.4 RISK
8.5 CONTEXT
8.6 A FINAL PROBLEM TO RESOLVE
8.7 SUMMARY
FURTHER READING
9 THE CASE FOR DISCOURSE AS THE PRIORITY
9.1 KNOWLEDGE AND DISCOURSE MATTERS: SUMMARIZING THE CASE
9.2 CHANGES IN DIRECTION?
9.3 MAKING IT WORK: IMPLICATIONS AND CONTRIBUTIONS
9.4 CONCLUSIONS
PART TWO
10 INTRODUCTION TO PART TWO
11 METHODOLOGY
11.1 INTRODUCTION
11.2 LOCATING THE PRESENT STUDY
11.3 A BRIEF DIGRESS INTO THE POSITIVIST ACCOUNT OF SCIENCE
11.4 RESEARCH METHOD
11.5 RESEARCH DESIGN
11.6 POINTS OF LIMITATION
11.7 SUMMARY AND INDICATIVE RESEARCH QUESTIONS
FURTHER READING
12 TRUST AS AN ARTIFACT OF KNOWLEDGE SHARING
12.1 THE IMPORTANCE OF TRUST
12.2 DATA
12.3 CASTING THE CHARACTERS AND SETTING THE SCENE FOR ACTION
12.4 WORKING UP TRUST THROUGH EPISTEMIC SUPERIORITY AND AUTHENTICITY
12.5 RISK AND COMPETENCE AS CONTINGENT FACTORS TO TRUST
12.6 TRUST BREAKDOWN CONNECTS WITH Knowledge Sharing BREACHES
12.7 KNOWLEDGE, TRUST, AND BLAME
12.8 PRELIMINARY REFLECTIONS
FURTHER READING
13 KNOWLEDGE SHARING IS A RISKY BUSINESS
13.1 THE RISKY BUSINESS OF SHARING KNOWLEDGE
13.2 SEQUENTIAL AND RHETORICAL ORGANIZATION: GROUP NORMS AND REPUTATION
13.3 HIGH STAKES AND TRUTH TELLING
13.4 DOING “UBER AUTHENTICITY” THROUGH VIVID NARRATIVE ACCOUNTING
13.5 PRELIMINARY REFLECTIONS
FURTHER READING
14 NEGOTIATING POSITIONS OF AUTHORITY
14.1 KNOWLEDGE SHARING ACCOMPLISHED FROM A SUBJECT POSITION
14.2 CONTEXT, PARTICIPANTS, AND EXPECTATIONS
14.3 PROBLEMS, COMPLEXITIES, AND APPEALS TO COMMON SENSE
14.4 “SEASONED EXHIBITIONISTS” AND BOMBSHELLS
14.5 PRELIMINARY REFLECTIONS
FURTHER READING
15 BUILDING IDENTITIES AS EXPERT IN AN ONLINE FORUM
15.1 INTRODUCTION
15.2 DATA
15.3 THE TRIGGER: MORE THAN A REQUEST FOR ADVICE
15.4 CONSTRUCTING “IN-GROUPS” AS MARKERS OF EXPERT STATUS
15.5 POSITIONING AND GROUP MEMBERSHIP
15.6 IN-GROUP RIVALRY
15.7 CONSENSUS PATTERNS
15.8 CLAIMS TO PRIVILEGED KNOWLEDGE
15.9 PRELIMINARY REFLECTIONS
FURTHER READING
16 ON MATTERS OF CONTEXT
16.1 THE IMPORTANCE OF CONTEXTUAL PARTICULARS
16.2 DATA
16.3 SHARED UNDERSTANDING
16.4 STANCE-TAKING
16.5 DOING HISTORICITY
16.6 PRELIMINARY REFLECTIONS
POSTSCRIPT
FURTHER READING
17 FINDING MEANING, IMPLICATIONS, AND FUTURE DIRECTIONS
17.1 A MANAGEMENT PRACTICE IN SEARCH OF AN OBJECT
17.2 FINDING MEANING
17.3 RELATING THE FINDINGS TO DEBATES AND ISSUES IN KNOWLEDGE MANAGEMENT
17.4 FUTURE DIRECTIONS
APPENDIX
INDEX TO GLOSSARY TERMS
BIBLIOGRAPHY
SUBJECT INDEX
END USER LICENSE AGREEMENT
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COVER
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TITLE PAGE
Table of Contents
COVER
TITLE PAGE
LIST OF FIGURES AND TABLES
FOREWORD
ACKNOWLEDGMENTS
INTRODUCTION
KNOWLEDGE IS IMPORTANT
KM’S CHALLENGES
ONE THEORY DOMINATES
A VIEW OF KNOWLEDGE
THE CASE FOR AN APPROACH THAT FOCUSES ON DISCOURSE
CONTENT STRUCTURE
PART ONE
1 THE NATURE OF KNOWLEDGE
1.1 KNOWLEDGE: THE MOST PRECIOUS ASSET AND THE GREATEST CHALLENGE
1.2 WHY AN UNDERSTANDING OF THE NATURE OF KNOWLEDGE IS CRUCIAL
1.3 WAYS OF DEFINING KNOWLEDGE AND THE RISE OF A SINGLE PERSPECTIVE
1.4 THE TACIT–EXPLICIT CONUNDRUM
1.5 FRAMEWORKS OF MEANING
1.6 A HIERARCHY OF KNOWLEDGE
1.7 SUMMARY AND CONCLUSIONS
FURTHER READING
2 THE CONSTITUTION OFKNOWLEDGE MANAGEMENT
2.1 ADDRESSING SOME KEY QUESTIONS
2.2 THE ORIGINS OF KNOWLEDGE MANAGEMENT
2.3 MULTIPLE PERSPECTIVES AND LIMITLESS BOUNDARIES
2.4 IS IT A PASSING MANAGEMENT FAD?
2.5 TECHNOLOGY AS A DEFINING “PUSH FACTOR”
2.6 SHOULD KNOWLEDGE BE MANAGED?
2.7 SUMMARY AND CONCLUSIONS
FURTHER READING
3 KEY ISSUES AND DEBATES
3.1 INTRODUCTION
3.2 THE COMMODIFICATION AND REIFICATION OF KNOWLEDGE
3.3 DETERMINING SUCCESS OR FAILURE
3.4 MEASURING KNOWLEDGE MANAGEMENT OUTCOMES
3.5 KNOWLEDGE MANAGEMENT AND CULTURE
3.6 CREATING NEW KNOWLEDGE
3.7 SHARING KNOWLEDGE
3.8 SUMMARY AND CONCLUSIONS
FURTHER READING
4 KNOWLEDGE MANAGEMENT’S THEORIES
4.1 FINDING SOME NEW DIRECTIONS
4.2 WHAT CONSTITUTES A THEORY?
4.3 AN APPROACH TO KNOWLEDGE MANAGEMENT’S THEORIES: A NOVEL TAXONOMY
4.4 THE PERSONAL VERSUS ORGANIZATIONAL KNOWLEDGE QUESTION
4.5 THE PERSONAL VERSUS ORGANIZATIONAL KNOWLEDGE ON THE SOCIAL ACTION AXIS
4.6 REIFICATION OF KNOWLEDGE: ONE PARADIGM DOMINATES
4.7 ROUNDUP OF SOME OTHER PERSPECTIVES IN THE “KNOWLEDGE AS OBJECT” SPECTRUM
4.8 THE ISSUES OVER THE INDUCTIONIST FOUNDATION OF THEORY
4.9 SUMMARY AND CONCLUSIONS
FURTHER READING
5 SOCIAL CONSTRUCTIONISM ANDTHE CONSTRUCTIONIST VIEW OF KNOWLEDGE
5.1 INTRODUCTION
5.2 SOCIAL CONSTRUCTIONISM AS A WAY OF LOOKING AT THE WORLD
5.3 SIMPLY EXTENDING EXISTING DIRECTIONS
5.4 THE SOCIAL CONSTRUCTIONIST VIEW OF KNOWLEDGE
5.5 THE DEBATE OVER METHOD
5.6 ON OBJECTIVITY
5.7 SUMMARY AND CONCLUSIONS
FURTHER READING
6 DISCOURSE AS THE SITE OF KNOWLEDGE WORK
6.1 INTRODUCTION AND THE TURN TO TALK
6.2 INTRODUCING DISCURSIVE PSYCHOLOGY
6.3 OTHER LEADING PARADIGMS IN DISCOURSE ANALYSIS
6.4 TOPICS OF STUDY IN DISCOURSE ANALYSIS
6.5 SENSEMAKING
6.6 SUMMARY AND CONCLUSIONS
FURTHER READING
7 THE IMPLICIT FORMULATION OF TACIT KNOWING AND RESOLVING MATTERS OF RELEVANCE
7.1 INTRODUCTION: QUESTIONS AND CONNECTIONS
7.2 THE ORIGINS OF THE “TACIT QUESTION”
7.3 THE VALUES OF TACIT KNOWLEDGE
7.4 A DISPUTED PHENOMENON
7.5 KNOWLEDGE MANAGEMENT’S “IMPLICIT FORMULATION” OF TACIT KNOWLEDGE
7.6 THE IMPLICIT LEARNING PARADIGM
7.7 COMPARING KNOWLEDGE MANAGEMENT’S PERSPECTIVES ON THE TACIT WITH THE IL FORMULATION
7.8 PHILOSOPHY, METHODOLOGY, AND INCOMMENSURABILITY
7.9 SUMMARY AND CONCLUSIONS
FURTHER READING
8 THEMATIC CATEGORIES OF KNOWLEDGE SHARING
8.1 INTRODUCTION
8.2 IDENTITY
8.3 TRUST
8.4 RISK
8.5 CONTEXT
8.6 A FINAL PROBLEM TO RESOLVE
8.7 SUMMARY
FURTHER READING
9 THE CASE FOR DISCOURSE AS THE PRIORITY
9.1 KNOWLEDGE AND DISCOURSE MATTERS: SUMMARIZING THE CASE
9.2 CHANGES IN DIRECTION?
9.3 MAKING IT WORK: IMPLICATIONS AND CONTRIBUTIONS
9.4 CONCLUSIONS
PART TWO
10 INTRODUCTION TO PART TWO
11 METHODOLOGY
11.1 INTRODUCTION
11.2 LOCATING THE PRESENT STUDY
11.3 A BRIEF DIGRESS INTO THE POSITIVIST ACCOUNT OF SCIENCE
11.4 RESEARCH METHOD
11.5 RESEARCH DESIGN
11.6 POINTS OF LIMITATION
11.7 SUMMARY AND INDICATIVE RESEARCH QUESTIONS
FURTHER READING
12 TRUST AS AN ARTIFACT OF KNOWLEDGE SHARING
12.1 THE IMPORTANCE OF TRUST
12.2 DATA
12.3 CASTING THE CHARACTERS AND SETTING THE SCENE FOR ACTION
12.4 WORKING UP TRUST THROUGH EPISTEMIC SUPERIORITY AND AUTHENTICITY
12.5 RISK AND COMPETENCE AS CONTINGENT FACTORS TO TRUST
12.6 TRUST BREAKDOWN CONNECTS WITH Knowledge Sharing BREACHES
12.7 KNOWLEDGE, TRUST, AND BLAME
12.8 PRELIMINARY REFLECTIONS
FURTHER READING
13 KNOWLEDGE SHARING IS A RISKY BUSINESS
13.1 THE RISKY BUSINESS OF SHARING KNOWLEDGE
13.2 SEQUENTIAL AND RHETORICAL ORGANIZATION: GROUP NORMS AND REPUTATION
13.3 HIGH STAKES AND TRUTH TELLING
13.4 DOING “UBER AUTHENTICITY” THROUGH VIVID NARRATIVE ACCOUNTING
13.5 PRELIMINARY REFLECTIONS
FURTHER READING
14 NEGOTIATING POSITIONS OF AUTHORITY
14.1 KNOWLEDGE SHARING ACCOMPLISHED FROM A SUBJECT POSITION
14.2 CONTEXT, PARTICIPANTS, AND EXPECTATIONS
14.3 PROBLEMS, COMPLEXITIES, AND APPEALS TO COMMON SENSE
14.4 “SEASONED EXHIBITIONISTS” AND BOMBSHELLS
14.5 PRELIMINARY REFLECTIONS
FURTHER READING
15 BUILDING IDENTITIES AS EXPERT IN AN ONLINE FORUM
15.1 INTRODUCTION
15.2 DATA
15.3 THE TRIGGER: MORE THAN A REQUEST FOR ADVICE
15.4 CONSTRUCTING “IN-GROUPS” AS MARKERS OF EXPERT STATUS
15.5 POSITIONING AND GROUP MEMBERSHIP
15.6 IN-GROUP RIVALRY
15.7 CONSENSUS PATTERNS
15.8 CLAIMS TO PRIVILEGED KNOWLEDGE
15.9 PRELIMINARY REFLECTIONS
FURTHER READING
16 ON MATTERS OF CONTEXT
16.1 THE IMPORTANCE OF CONTEXTUAL PARTICULARS
16.2 DATA
16.3 SHARED UNDERSTANDING
16.4 STANCE-TAKING
16.5 DOING HISTORICITY
16.6 PRELIMINARY REFLECTIONS
POSTSCRIPT
FURTHER READING
17 FINDING MEANING, IMPLICATIONS, AND FUTURE DIRECTIONS
17.1 A MANAGEMENT PRACTICE IN SEARCH OF AN OBJECT
17.2 FINDING MEANING
17.3 RELATING THE FINDINGS TO DEBATES AND ISSUES IN KNOWLEDGE MANAGEMENT
17.4 FUTURE DIRECTIONS
APPENDIX
INDEX TO GLOSSARY TERMS
BIBLIOGRAPHY
SUBJECT INDEX
END USER LICENSE AGREEMENT
List of Tables
Chapter 03
Table 1 Knowledge Sharing Factors Mapped to Thematic Categories of Context, Identity, Risk, and Trust
Chapter 04
Table 2 Specifies the Source for Figure 1
Chapter 07
Table 3 Comparison between Implicit Learning and Knowledge Management on the Features of Tacit Knowledge
Appendix
Table 4 Summary of Data Extracts
Table 5 Transcription Conventions
List of Illustrations
Chapter 04
Figure 1 A taxonomy of knowledge management’s theories.
Chapter 07
Figure 2 The flow of influence in unconscious mental processes.
Guide
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Table of Contents
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