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by Prof. Martin Christopher
Logistics & Supply Chain Management, 5th Edition
Cover
Title page
Contents
Dedication
About the author
Preface
Publisher’s acknowledgements
1 Logistics, the supply chain and competitive strategy
Supply chain management is a wider concept than logistics
Competitive advantage
The supply chain becomes the value chain
The mission of logistics management
The supply chain and competitive performance
The changing competitive environment
2 Delivering customer value
The marketing and logistics interface
Delivering customer value
What is customer service?
The impact of out-of-stock
Customer service and customer retention
Market-driven supply chains
Defining customer service objectives
Setting customer service priorities
Setting service standards
3 Going to market
Distribution channels are value delivery systems
Innovation in the distribution channel
The omni-channel revolution
Omni-channel retailing
4 Measuring logistics costs and performance
Logistics and the bottom line
Logistics and shareholder value
Logistics cost analysis
The concept of total cost analysis
Understanding the cost-to-serve
Customer profitability analysis
Direct product profitability
Cost drivers and activity-based costing
5 Matching supply and demand
The lead-time gap
Improving visibility of demand
The supply chain fulcrum
Forecast for capacity, execute against demand
Demand management and planning
Collaborative planning, forecasting and replenishment
6 Creating the responsive supply chain
Using the volume/variability matrix
Product ‘push’ versus demand ‘pull’
The Japanese philosophy
The agile supply chain
The foundations of agility
A routemap to responsiveness
7 Strategic lead-time management
Time-based competition
The concept of lead-time
Logistics pipeline management
Reducing logistics lead-time
8 The synchronous supply chain
The extended enterprise and the virtual supply chain
The role of information in the virtual supply chain
Laying the foundations for synchronisation
‘Quick response’ logistics
Production strategies for QR
Logistics systems dynamics
9 Complexity and the supply chain
The sources of supply chain complexity
The cost of complexity
Product design and supply chain complexity
Mastering complexity
10 Managing the global pipeline
The trend towards globalisation in the supply chain
Gaining visibility in the global pipeline
Financing global supply chains
Organising for global logistics
Thinking global, acting local
The future of global sourcing
11 Service logistics
What is a service?
Buying performance
The service dominant logic
The trend to ‘servitisation’
Implications of servitisation for logistics
The critical role of capacity
Service supply chain processes
Managing the service supply chain
12 Managing risk in the supply chain
Why are supply chains more vulnerable?
Understanding the supply chain risk profile
Managing supply chain risk
Achieving supply chain resilience
13 The era of network competition
The new organisational paradigm
Collaboration and trust in the supply chain
Reducing costs through collaborative working
‘Co-opetition’ – co-operating with competitors
Managing the supply chain as a network
Supply chain orchestration
From 3PL to 4PL™
The last word
14 Overcoming the barriers to supply chain integration
Creating the logistics vision
The problems with conventional organisations
Developing the logistics organisation
Logistics as the vehicle for change
Benchmarking
15 Creating a sustainable supply chain
The triple bottom line
Greenhouse gases and the supply chain
Reducing the transport-intensity of supply chains
Beyond the carbon footprint
Reduce, re-use, re-cycle
The impact of congestion
16 The supply chain of the future
Emerging mega-trends
Shifting centres of gravity
Supply chain governance and compliance
The need for adaptability
Seeking structural flexibility
2020 vision
Waste in the supply chain
The New Industrial Revolution
Seven major business transformations
The implications for tomorrow’s logistics managers
What did you think of this book?
Index
Endorsements
imprint
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