1 Logistics, the supply chain and competitive strategy
Supply chain management is a wider concept than logistics
The supply chain becomes the value chain
The mission of logistics management
The supply chain and competitive performance
The changing competitive environment
The marketing and logistics interface
Customer service and customer retention
Defining customer service objectives
Setting customer service priorities
Distribution channels are value delivery systems
Innovation in the distribution channel
4 Measuring logistics costs and performance
Logistics and shareholder value
The concept of total cost analysis
Understanding the cost-to-serve
Customer profitability analysis
Cost drivers and activity-based costing
Improving visibility of demand
Forecast for capacity, execute against demand
Demand management and planning
Collaborative planning, forecasting and replenishment
6 Creating the responsive supply chain
Using the volume/variability matrix
Product ‘push’ versus demand ‘pull’
7 Strategic lead-time management
8 The synchronous supply chain
The extended enterprise and the virtual supply chain
The role of information in the virtual supply chain
Laying the foundations for synchronisation
9 Complexity and the supply chain
The sources of supply chain complexity
Product design and supply chain complexity
10 Managing the global pipeline
The trend towards globalisation in the supply chain
Gaining visibility in the global pipeline
Financing global supply chains
Organising for global logistics
Implications of servitisation for logistics
Service supply chain processes
Managing the service supply chain
12 Managing risk in the supply chain
Why are supply chains more vulnerable?
Understanding the supply chain risk profile
Achieving supply chain resilience
13 The era of network competition
The new organisational paradigm
Collaboration and trust in the supply chain
Reducing costs through collaborative working
‘Co-opetition’ – co-operating with competitors
Managing the supply chain as a network
14 Overcoming the barriers to supply chain integration
The problems with conventional organisations
Developing the logistics organisation
Logistics as the vehicle for change
15 Creating a sustainable supply chain
Greenhouse gases and the supply chain
Reducing the transport-intensity of supply chains
16 The supply chain of the future
Supply chain governance and compliance
Seeking structural flexibility
Seven major business transformations