We are grateful to the following for permission to reproduce copyright material:

Figures

Figure 1.7 reprinted with the permission of The Free Press, a division of Simon & Schuster, Inc. from Competitive Advantage by Porter, M. E. Copyright © 1985 by Porter, M. E. All rights reserved; Figure 1.9 reprinted with permission from Emerald Group Publishing Limited, originally published in Stevens, G. C., ‘Integrating the supply chain’, International Journal of Physical Distribution and Materials Management, 19(8) © Emerald Group Publishing Limited 1989; Figure 2.2 reprinted with permission of Harvard Business Review, from ‘Stock-outs cause walkouts’ by Corsten, D. and Gruen, T. Copyright © 2004 by Harvard Business Review; Figure 4.10 from Hill, G. V., Logistics – The Battleground of the 1990s, A. T. Kearney, Inc.; Figure 4.11 from Gattorna, J. L. and Walters, D. W., Managing the Supply Chain: A Strategic Perspective (Palgrave Macmillan, 1996), reproduced with permission of Palgrave Macmillan; Figure 7.13 reprinted with permission from Emerald Group Publishing Limited, originally published in Scott, C. and Westbrook, R., ‘New strategic tools for supply chain management’, International Journal of Physical Distribution of Logistics Management, 21(1) © Emerald Group Publishing 1991; Figure 10.3 from Creating Resilient Supply Chains, Report on Behalf of the Department for Transport, Cranfield School of Management, Cranfield University, 2003; Figure 10.4 courtesy of Price-WaterhouseCoopers (PWC); Figure 11.1 reprinted with permission from Emerald Group Publishing Limited, originally published in Aronsson, H., Abrahamsson, M. and Spens, K., ‘Developing lean and agile health care supply chains’, Supply Chain Management: An International Journal, Vol. 16, No. 3, 176–183 © Emerald Group Publishing Limited 2011; Figure 11.2 from Ellram, L. M., Tate W. L. and Billington, C., ‘Understanding and managing the supply chain model’, Journal of Supply Chain Management, Vol. 40, No, 4, 17–32 (Wiley-Blackwell, 2004).

Table

Table on page 86 from Hill, G. C. and Harland, D. V., ‘The customer profit centre’, Focus, 2(2), Institute of Logistics and Distribution Management, 1983.

Text

Text on page 152 from The Scotsman, 14/02/2007; text on page 223 from Supply Chains in a Vulnerable World (A. T. Kearney, 2003); text on page 272 from Butner, K. Geuder, D. and Hittner, J., Mastering Carbon Management: Balancing Trade-Offs to Optimise Supply Chain Efficiencies (IBM Global Services, 2008).