14

Track progress: Detailed techniques

In this chapter

Building, verifying, and communicating a sound plan might take much—or even most—of your time as a project manager. However, planning is only the first phase of managing your projects. When planning is completed, implementation of the project starts—carrying out the previously developed plan. Ideally, projects are implemented exactly as planned, but this is seldom the case. In general, the more complex the plan and the longer its duration, the more opportunity there is for variance to appear. Variance is the difference between what you intended to happen (as recorded in the plan’s baseline) and what actually happened (as recorded by your tracking efforts).

Properly tracking actual work and comparing it against the original plan enables you to identify variance early and adjust the remaining portion of the plan when necessary.

This chapter guides you through procedures related to updating a baseline, tracking actual and remaining work for tasks and assignments, tracking timephased actual work for tasks and assignments, and rescheduling incomplete work.

Update a baseline

In Chapter 8, “Track progress: Basic techniques,” you learned how to save a baseline for a plan. Recall that a baseline is a collection of important values in a plan, such as the planned start dates, finish dates, and costs of tasks, resources, and assignments. When you save (or set) a baseline, Project takes a “snapshot” of the existing values and saves it in the plan for future comparison. If you’ve previously saved a baseline, you might need to update it before recording actual work.

images Tip

If you’re not sure whether a plan already has a saved baseline (or multiple baselines), or if you want to see when a baseline was saved, here’s what to do: on the Project tab, in the Schedule group, select the Set Baseline button and then select the Set Baseline command. In the Set baseline field of the dialog, any previously saved baselines in the plan are indicated by the dates they were saved.

Keep in mind that the purpose of the baseline is to record what you expected the plan to look like at one point in time. As time passes, however, you might need to change your expectations. After saving an initial baseline plan, you might need to fine-tune the plan by adding or removing tasks or assignments or making other adjustments. To keep an accurate baseline for later comparison, you have several options:

  • Update the baseline for the entire project This simply replaces the original baseline values with the currently scheduled values.

  • Update the baseline for selected tasks This replaces the original baseline values for the selected tasks or adds baseline values if the selected tasks are new.

  • Save a second or subsequent baseline You can save up to 11 baselines in a single plan. The first one is called Baseline, and the rest are Baseline 1 through Baseline 10.

A great view for comparing a baseline with the plan as it is currently scheduled is the Tracking Gantt view, as shown in Figure 14-1.

A screenshot of the Tracking Gantt view showing a plan with tasks that are scheduled to start late.

FIGURE 14-1 The Tracking Gantt view shows how tasks in the currently scheduled plan compare to its baseline schedule.

In the chart portion of this view, the tasks as they are currently scheduled appear as either blue bars (if they are not critical tasks) or red bars (if they are critical tasks). To improve the view for colorblind readers, insert the column Critical, which displays Yes for critical (red) tasks. Below the currently scheduled task bars, the baseline values of each task appear as gray bars.

images Tip

In Gantt chart views such as the Tracking Gantt view, the colors, patterns, and shapes of the bars on the right side of the view represent specific items. To see what any item represents, just point to it; a description appears in a ScreenTip. To see a complete legend of Gantt chart items and their formatting, on the Gantt Chart Format tab, in the Bar Styles group, select Format and then select Bar Styles.

To compare a plan as it is currently scheduled with its previously saved baseline

  1. On the View tab, in the Task Views group, select the Gantt Chart arrow and then select Tracking Gantt.

  2. If necessary, adjust the zoom level: on the View tab, in the Zoom group, in the Timescale box, select the timescale setting you want. Project compares the plan with the baseline.

  3. To compare the plan with another baseline (Baseline 1 through Baseline 10), on the Gantt Chart Format tab, in the Bar Styles group, select Baseline and then select the baseline you want to see compared.

To update a previously saved baseline or add another baseline

  1. On the Project tab, in the Schedule group, select Set Baseline, and then select Set Baseline to open the Set Baseline dialog.

  2. Do either of the following:

    • To update a previously saved baseline, select Set baseline and then select the specific baseline you want to update.

    • To save a new baseline, select Set baseline and then select the additional baseline you want to save.

  3. Then do either of the following:

    • To update or add the selected baseline for the plan, under For, select Entire project and then select OK.

    • To update or add the selected baseline just for the selected tasks, under For, select Selected tasks. When you do this, the options under Roll Up Baselines become available. You can control how baseline updates affect the baseline values for summary tasks. For example, you can resave a baseline for a subtask and update its related summary task baseline values.

  4. Select OK.

To remove a baseline

  • On the Project tab, in the Schedule group, select the Set Baseline button, and then select Clear Baseline.

To save an interim plan

  1. On the Project tab, in the Schedule group, select the Set Baseline button and then select Set Baseline.

  2. In the Set Baseline dialog, select Set interim plan.

  3. In the Copy field, select the date values you want to copy.

  4. In the Into field, select the date values into which you want to copy the fields you selected in the Copy field.

  5. Select OK.

Track actual and remaining work for tasks and assignments

In Chapter 8, you learned how to work with actual start, finish, and duration values for individual tasks. For tasks that have resources assigned to them, you can enter actual and remaining work values for the task as a whole or for specific assignments to that task. To help you understand how Project handles the actual values you enter, consider the following:

  • If a task has a single resource assigned to it, the actual work values you enter for the task or assignment apply equally to both the task and the resource assignment. For example, if you record that the assignment has 5 hours of actual work, those values apply to the task and to the assigned resource.

  • If a task has multiple resources assigned to it, the actual work values you enter for the task are distributed among or rolled down to the assignments according to their assignment units. This level of detail is appropriate if you aren’t concerned about the details at the individual assignment level.

  • If a task has multiple resources assigned to it, the actual work values you enter for one assignment are rolled up to the task. However, the new actual work values don’t affect the other assignments’ work values on the task. This level of detail is appropriate if details at the individual assignment level are important to you.

  • If the actual work value you enter is greater than the planned work, Project sets Remaining Work to zero. If actual work is less than planned work, Project recalculates Remaining Work accordingly. You can also directly edit the Remaining Work value.

As shown in Figure 14-2, a great view for recording actual and remaining work is the Task Usage view with the Work table displayed.

A screenshot of Task Usage view showing work totals on the left and daily values on the right.

FIGURE 14-2 The Task Usage view has two parts: a table on the left and timephased data (that is, data organized under a timescale) on the right.

As you might recall from Chapter 6, “Assign resources to tasks,” the two sides of the usage view are split by a vertical divider bar. This view lists resources under the tasks to which they’re assigned. This information appears in the table on the left side. On the right side are rows organized under a timescale. The rows show you the scheduled work values for each task and assigned resource. The Task Usage view color-codes the rows on the right side: task rows have a shaded background, and assignment rows have a white background.

images Tip

In this topic, we focus on the Task Usage view to show the results of entering actual work per task or assignment. Other means of recording actual work include the Task Form or the Task Details Form with the Work details shown or combined with a Gantt chart view, a Task Usage view, or another task-centric view in the upper pane. For a refresher on the Task Form, see Chapter 6.

Let’s walk through some examples of entering actual work, starting in the Task Usage view with the Work table displayed. In Figure 14-3, you can see how this view shows work divided across resources.

A screenshot of the Task Usage view showing 82 hours of work assigned to each resource and a total of 164 hours for the task.

FIGURE 14-3 In this example, task 18 initially has 164 hours of scheduled work, which is evenly split between the two assigned resources.

The Work table includes the Actual Work and Remaining Work columns. The values in the Work column are the task-level and assignment-level totals for scheduled work. Note that each task’s work value is the sum of its assignment work values.

In a usage view, you see work values at two different levels of detail: the total value for a task or assignment on the left and the more detailed timephased level on the right. These two sets of values are directly related. Consider, for example, a task named Original art review, which is task 18 in the plan. The 164 hours of total work for task 18 is the sum of Hany Morcos’s 82 hours of work on the task plus Jane Dow’s 82 hours of work.

In the timephased grid, the scheduled work values per time period are displayed—daily, in this example. If you add the daily work values for a specific task or assignment, the total equals the value in the Work column for that task or assignment.

Let’s look more closely at the results of entering an actual work value. In this example, when you enter 92 hours of actual work on task 18, Project distributes the actual work among the assigned resources and adjusts their remaining work, as Figure 14-4 shows.

A screenshot of Task Usage view showing 46 actual hours calculated for each of the two resources.

FIGURE 14-4 The Task Usage view looks like this after 92 hours of actual work are recorded on task 18.

Several important actions occur when you enter the actual work on task 18:

  • Project applies change highlighting to the updated values in the table.

  • The amount of actual work entered is subtracted from the Remaining Work column (labeled Remaining in the Work table).

  • The actual work is distributed to the two assignments on the task, resulting in 46 hours of actual work recorded for Hany Morcos and 46 hours for Jane Dow. Likewise, the remaining work values are recalculated for each assignment.

  • The updated actual and remaining work values are rolled up to the Acquisition summary task and to the Project summary task.

images Tip

As mentioned earlier in this topic, values entered at the assignment level apply equally to the task and roll up accordingly. This can cause other fields to be filled in at the task level. For example, when actual work is entered for the assignment, Project also fills in actual work for the task and the task’s actual start date.

Now that you’ve seen the effect of recording actual work at the task level, let’s look at entering actual work at the assignment level. Again, we focus on task 18. When you assigned 92 hours of work to the task, Hany Morcos was assigned 46 hours of that work. Now, after recording the actual work of 62 hours for Hany, you can see that her actual and remaining work values are updated; those updates also roll up to the task and its summary task, as shown in Figure 14-5. (Project highlights the changed values.) However, the actual and remaining work values for Jane Dow, the other resource assigned to the task, are not affected.

A screenshot of Task Usage view showing how edits to one resource alter only the task totals.

FIGURE 14-5 After recording 62 hours of actual work on Hany Morcos’s assignment to task 18, Hany’s work values are updated, but Jane Dow’s assignment is not affected.

images Tip

A handy way to quickly record actual work and other progress details per assignment is to use the Tracking tab of the Assignment Information dialog. In either the Task Usage view or the Resource Usage view, double-click an assignment. In the dialog, you can set actual work, remaining work, actual start, and other values. This dialog is available regardless of what table is displayed in the usage view.

Tracking a task’s actual work complete value is more detailed than entering a simple percentage complete value on a task. However, neither method is as detailed as entering timephased actual work for tasks or assignments (as you’ll see in the next topic). Nothing’s wrong with tracking actual work at the task or assignment level (or simply entering a percentage complete value, for that matter), if that level of detail meets your needs. In fact, whether or not you see the timephased details, Project always distributes any percentage complete or task- or assignment-level actual work value you enter into corresponding timephased values.

When automatic cost calculation is turned off, you can enter or import actual costs in the Actual field at either the task or assignment level. This field is available in several locations, such as the Cost table. You can also enter actual cost values daily or at another interval in any timescale view, such as the Task Usage or Resource Usage views. To do so, with a usage view displayed, select Actual Cost on the <View Name> Format tab, in the Details group.

To record actual and remaining work per task

  1. On the View tab, in the Task Views group, select Task Usage to display the Task Usage view.

  2. On the View tab, in the Data group, select Tables and then select Work to display the Work table.

  3. In the Actual column for the task for which you want to record actual work, enter an actual work value.

  4. If you want, enter a new Remaining Work value for the task.

To record actual and remaining work per assignment

  1. Display the Task Usage view and the Work table.

  2. In the Actual column for the assigned resource for which you want to record actual work, enter an actual work value.

  3. If you want, enter a new Remaining Work value for the assignment.

Track timephased actual work for tasks and assignments

Chapter 8 introduced you to simpler ways of tracking actuals in a plan. These include recording the percentage of a task that’s been completed, in addition to its actual start and finish dates. These methods of tracking progress are fine for many projects, but Project Online desktop client also supports more detailed ways of tracking.

This topic introduces techniques to track work per time period, such as actual work completed per week or per day. Information distributed over time is commonly referred to as being timephased, so tracking work by time period, and frequently by resource, is sometimes referred to as tracking timephased actuals. This is the most detailed level of tracking progress available in Project.

As with the simpler tracking methods, tracking timephased actuals helps you address the most basic questions of managing a project:

  • Are tasks starting and finishing as planned? If not, what is the impact on the project’s finish date?

  • Are resources spending more or less time than planned to complete tasks?

  • Is more or less money being spent than planned to complete tasks?

Entering timephased actuals requires more work from the project manager and also might require more work from resources if they have to inform the project manager of their daily or weekly actuals. However, using timephased actuals gives you far more detail about the plan’s task and resource status than the other methods used for tracking progress. Entering timephased values might be the best approach to take if you have a group of tasks or an entire plan that includes the following:

  • High-risk tasks, such as those where work was estimated with a best-case scenario or where resources on the same task have different criteria for completing a task

  • Tasks of relatively short duration, for which a variance of even one day could put the overall project at risk

  • Tasks for which you want to develop or validate throughput metrics, or rates at which a specified quantity of a deliverable can be completed over a specified time period, such as Copyedit 3000 words per day

  • Tasks in which sponsors or other stakeholders have an especially strong interest

  • Tasks that require hourly billing for labor

When you need to track actual work at the most detailed level possible, use the Work table and the timephased grid in the Task Usage or Resource Usage view.

In the Task Usage view, you can enter timephased actual work at the task or assignment levels. In the Resource Usage view, you enter actuals at the assignment level. In both views, entering actual work in the left side of the view causes Project to update work values distributed over time in the right side of the view. In this topic, we look at the reverse: entering actual work in the timephased side of the view and seeing the results per task or assignment on the left side of the view.

The previous topic’s example featured the Task Usage view; this topic begins with the Resource Usage view, which is illustrated in Figure 14-6.

A screenshot of the Resource Usage view showing totals by resource on the left and daily values on the right.

FIGURE 14-6 The Resource Usage view shows assignments per resource.

images Tip

You can change the details (that is, the fields) shown in the timephased grid in a usage view. You can add or remove fields and change the formatting of the fields shown. For example, you can add the Actual Work field. To see the available fields and formatting options, on the <View Name> Format tab, in the Details group, select Add Details.

In both views, you can enter actual work values for individual assignments daily, weekly, or at whatever time period you want (by adjusting the timescale). For example, if a task has three resources assigned to it, and you know that two resources worked on the task for 8 hours one day and the third resource worked for 6 hours, you can enter these as three separate values on a timephased grid.

A key to working effectively in a usage view is correctly setting the timescale. You can change the zoom level of the timescale to control the time period in which you enter actual values in the timephased grid. For example, you can change the timescale to show weeks instead of days; when you enter an actual value at the weekly level, that value is distributed over the week.

images Tip

Project includes several handy shortcuts for navigating in the timephased grid side of the usage views. In the Task Usage view, use the Scroll to Task button on the Task tab, in the Editing group, to display the earliest scheduled work on the selected task or assignment. You can also use the Scroll to Task command in the shortcut menu for tasks. In the Resource Usage view, use Scroll to Task to see the selected resource or assignment’s scheduled work. In both views, you can quickly get to a specific date in the grid (or task ID or resource ID) by using the Go To command from the keyboard shortcut Ctrl+G. If you forget this keyboard shortcut, just enter Go To in the Tell Me box and Project shows you the command.

Here’s an example of entering timephased actuals in a usage view. As you saw in the previous topic, the scheduled work per task, resource, or assignment is equal on the two sides of a usage view. The difference is that the scheduled work is shown as a single total value on the left side but is distributed over time on the right side.

We begin in the timephased grid of the Task Usage view with the Work table displayed, as shown in Figure 14-7. Here you can record actual work for task 19, Author review of content edit.

A screenshot of the Task Usage view with actual work entered in the timephased grid at the task level.

FIGURE 14-7 For task 19, 16 hours of actual work has been entered for Thursday (as scheduled) and 10 hours of actual work has been entered for Friday (16 hours was originally scheduled).

As you saw in the previous topic, the actual work recorded on the task is distributed to its assignments. In the timephased grid, you can see how the actual work gets distributed per time period.

images Tip

When entering actual work, you don’t need to include the h abbreviation (to denote hours). Hours is the default work value for data entry, so you can simply enter the number and Project records it as hours. If you want, you can change the default work value. Select the File tab to display the Backstage view and then select Options. On the Schedule page of the Project Options dialog, in the Work is entered in box, select the default time increment you want.

Next, as Figure 14-8 shows, you can enter actual work on the assignment in the timephased grid.

A screenshot of the Task Usage view with actual work entered in the timephased grid at the resource level.

FIGURE 14-8 Here 6 hours of actual work has been entered for the Copyeditors and 8 hours has been entered for Tad Orman, both for Monday on the same task.

In this example, the actual work values entered for the assignments differ from the scheduled work. Project accounts for the difference by adjusting the scheduled work at the end of the assignments, as illustrated in Figure 14-9.

A screenshot of Task Usage view showing a shortage of 2 hours of actual work during the week of May 25 being added to scheduled work the week of June 1. The sum of the scheduled work in the timephased grid now matches the 160 total hours on the left.

FIGURE 14-9 Project adjusted the scheduled work in Week 3 to account for the actual work values that were recorded that varied from scheduled work.

When you record actual work in the table on the left side of the view, Project records the actual work to match the scheduled work in the timephased grid on the right side of the usage view. The main advantage of entering actual work in the timephased grid instead of in the table on the left side of the view is that you can precisely control the dates for which the actual work gets recorded.

images Tip

Task and assignment values are directly related; an update to one directly affects the other. However, you can break this relationship. Doing so enables you to record progress for resource assignments, for example, and manually enter actual values for the tasks to which those resources are assigned. Normally, you don’t want to break this relationship unless you have special reporting needs within your organization—for example, when you must follow a status reporting methodology based on something other than the actual values recorded for assignments in plans. To break this relationship, do the following: select the File tab to display the Backstage view and then select Options. In the Project Options dialog, on the Schedule tab, under the Calculation options for this project label, clear the Updating Task status updates resource status checkbox. This setting applies to all tasks in the plan that you have open at the time; you cannot apply it to only some tasks.

To record timephased actual work in the Task Usage view

  1. On the View tab, in the Task Views group, select Task Usage to display the Task Usage view.

  2. On the Task Usage Format tab, in the Details group, select Actual Work. The Actual Work detail row appears in the timephased portion of the view.

  3. If needed, adjust the timescale to match the time interval at which you want to enter actual work (for example, daily or weekly): on the View tab, in the Zoom group, select the Timescale arrow and then select the timescale time unit you want.

  4. In the timephased grid, at the intersection of the task or assignment and the date you want, enter an actual work value.

To record timephased actual work in the Resource Usage view

  1. Display the Resource Usage view and Actual Work detail, and adjust the timescale as needed.

  2. In the timephased grid, at the intersection of an assignment and the date you want, enter an actual work value.

Reschedule incomplete work

During the course of a project, work might occasionally be interrupted for a specific task or for the entire project. If this happens, you can have Project reschedule the remaining work to restart after the date you specify.

When you reschedule incomplete work, you specify the date after which work can resume—the rescheduled date. You can see in Figure 14-10 that you reschedule incomplete work in the Update Project dialog.

A screenshot of the Update Project dialog showing rescheduling project work.

FIGURE 14-10 Use the Update Project dialog to reschedule incomplete work.

Project handles tasks and the rescheduled date in these ways:

  • If the task does not have any actual work recorded for it before the rescheduled date and does not have a constraint applied, the entire task is rescheduled to begin after that date.

  • If the task has some actual work recorded before the rescheduled date but none after it, the task is split so that all remaining work starts after the rescheduled date. The actual work is not affected.

  • If the task has some actual work recorded for it before and after the rescheduled date, the task is not affected.

images Tip

Completed tasks are never affected by rescheduling.

To reschedule incomplete work

  1. To reschedule work only for specific tasks, select those tasks first.

  2. On the Project tab, in the Status group, select Update Project to open the Update Project dialog.

  3. Select Reschedule uncompleted work to start after and, in the date box, enter or select the date you want.

  4. Do one of the following:

    • Select Selected tasks to reschedule work for only the selected tasks.

    • Select Entire project to reschedule work for the entire project.

  5. Select OK.

Skills review

In this chapter, you learned how to

  • Update a baseline

  • Track actual and remaining work for tasks and assignments

  • Track timephased actual work for tasks and assignments

  • Reschedule incomplete work

image

Practice tasks

The practice files for these tasks are located in the ProjectDesktopSBSCh14 folder. For practice file download instructions, see the introduction to this book.

images Important

If you’re running Project Online desktop client or Project Professional, make sure that Project is not connected to Project Web App and is instead set to Computer mode. For more information, see Appendix C, “Integration with Microsoft 365 solutions for collaboration.”

Update a baseline

The scenario: at Lucerne Publishing, the planning for the new children’s book project has undergone some additional fine-tuning, including adjustments to task durations and the addition of a task. Because of these changes, you need to capture a new baseline before work begins. Open the UpdateBaseline plan in Project and perform the following tasks:

  1. Examine the current baseline in the Tracking Gantt view with the timescale set to weekly, as illustrated in Figure 14-11.

    A screenshot of the Tracking Gantt view showing a task without a baseline bar.

    FIGURE 14-11 In the Tracking Gantt view, note that the recently added task 18 lacks a baseline.

  2. Update the baseline for the entire plan. You can see the results of the modified baseline in Figure 14-12.

    A screenshot of the Tracking Gantt view showing baseline bars for all tasks, and scheduled tasks have no variance from baseline.

    FIGURE 14-12 After the plan’s baseline is updated, the baseline dates align with the as-scheduled task dates and task 18 now has a baseline.

Track actual and remaining work for tasks and assignments

The scenario: several tasks in the plan have more than one resource assigned. You want to get a better look at how your recording of actual work on such tasks affects assigned work. Open the TrackWork plan in Project and perform the following tasks:

  1. Display the Work table in the Task Usage view, as Figure 14-13 shows.

    A screenshot of the Task Usage view showing an even distribution of actual work.

    FIGURE 14-13 After entering actual work on task 18, note how the actual work is split between the two assigned resources.

  2. Record 92 hours of actual work on task 18, Original art review.

  3. On the same task, change Hany Morcos’s 46 hours of actual work to 62 hours, as illustrated in Figure 14-14.

    A screenshot of the Task Usage view showing how edits to one assigned resource do not change the values for the other assigned resource, but do change the task totals.

    FIGURE 14-14 After entering actual work on an assignment to task 18, note that the other assignment to the same task is not affected.

Track timephased actual work for tasks and assignments

The scenario: the Acquisition phase of work has been completed, and the Editorial phase has begun. Because of the large number of resources involved and the variability of the editorial work, these tasks are the riskiest ones so far in the project. To manage the actuals of these tasks in the most detailed way possible, you plan to record timephased actuals. Open the TrackTimephasedWork plan in Project and perform the following tasks:

  1. Scroll the timephased grid in the Task Usage view until the scheduled work for task 22, Organize manuscript for copyedit, is visible.

  2. Show the Actual Work detail in the timephased grid of the view.

  3. Record 9 hours of actual work on task 22 for Wednesday, June 4, and 15 hours for Thursday, June 5. You can see the results of these changes in Figure 14-15.

    A screenshot of the Task Usage view showing how entering actual work hours at the task level distributes to all assigned resources.

    FIGURE 14-15 After entering task-level timephased actual work, note the updates to the two assignments on the task.

  4. Adjust the timescale to weekly.

  5. Record 12 hours of actual work for Dan Jump’s assignment to task 22, Organize manuscript, for the week of June 8, as shown in Figure 14-16.

    A screenshot of the Task Usage view showing how an individual resource update in the weekly timephased grid updates the resource values on the left and rolls up to the totals for the task.

    FIGURE 14-16 After actual work is recorded on one assignment to task 22, the blue change highlighting (background cell shading) shows you the task-level and summary task-level changes to actual work.

Reschedule incomplete work

The scenario: editorial work has been completed. The team has started work on the next phase. However, you need to troubleshoot a delay in work caused by an unforeseen problem. Open the RescheduleIncompleteWork plan in Project and perform the following tasks:

  1. Scroll the Task Usage view to display the latest actual work recorded for task 31, Proofread and index.

  2. Reschedule incomplete work for the entire project to start after August 12, 2025. See Figure 14-17 for the results of rescheduling.

    A screenshot of the Task Usage view showing how rescheduling work records 0 hours on the days the work did not occur and postpones the remaining work to future days.

    FIGURE 14-17 Note the absence of scheduled work for task 31 (as indicated by 0h) on Friday, Monday, and Tuesday because of the rescheduled incomplete work; in a Gantt chart view, this appears as a split task.

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