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Not Everyone Gets a Trophy, 3rd Edition
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Not Everyone Gets a Trophy, 3rd Edition
by Bruce Tulgan
Not Everyone Gets a Trophy, 3rd Edition
COVER
TITLE PAGE
COPYRIGHT
DEDICATION
NEW PREFACE TO THE REVISED AND UPDATED THIRD EDITION
CHAPTER ONE: WHAT IS IT WITH YOUNG PEOPLE IN THE WORKPLACE?
CHAPTER TWO: GET THEM ON BOARD FAST WITH THE RIGHT MESSAGES
CHAPTER THREE: GET THEM ON BOARD AND UP TO SPEED QUICKLY … AND TURN THEM INTO KNOWLEDGE WORKERS
CHAPTER FOUR: PRACTICE STRONG HIGHLY ENGAGED LEADERSHIP
CHAPTER FIVE: GIVE THEM THE GIFT OF CONTEXT
CHAPTER SIX: GET THEM TO CARE ABOUT GREAT CUSTOMER SERVICE
CHAPTER SEVEN: TEACH THEM HOW TO MANAGE THEMSELVES
CHAPTER EIGHT: TEACH THEM HOW TO BE MANAGED BY YOU
CHAPTER NINE: RETAIN THE BEST OF THEM, ONE DAY AT A TIME
CHAPTER TEN: BUILD THE NEXT GENERATION OF LEADERS
ACKNOWLEDGMENTS
ABOUT THE AUTHOR
INDEX
END USER LICENSE AGREEMENT
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Prev
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COVER
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TITLE PAGE
Table of Contents
COVER
TITLE PAGE
COPYRIGHT
DEDICATION
NEW PREFACE TO THE REVISED AND UPDATED THIRD EDITION
The Ever-New Ever-Emerging New Young Workforce
CHAPTER ONE: WHAT IS IT WITH YOUNG PEOPLE IN THE WORKPLACE?
Generational Change Is Real
Who Young Workers Are—and Are Not—at Work
Bringing Out the Best in Today's Young Talent … and Tomorrow's
CHAPTER TWO: GET THEM ON BOARD FAST WITH THE RIGHT MESSAGES
Diversify Your Sourcing
Why Your “Employer Story” May Need an Overhaul
Define Your Value Proposition in Language That Resonates
So … What's Going on Here?
Be Very, Very Selective
Try to Scare Them Away
Testing
The Behavioral Job Interview
The Realistic Job Preview
Close the Deal Fast
CHAPTER THREE: GET THEM ON BOARD AND UP TO SPEED QUICKLY … AND TURN THEM INTO KNOWLEDGE WORKERS
Grab Hold of Them, and Don't Let Them Go
Low Tech: Train Them One Task at a Time
High Tech: Don't Fight Their Desire for the Latest and Greatest Information Technology
Turn Every Employee into a Knowledge Worker
CHAPTER FOUR: PRACTICE STRONG HIGHLY ENGAGED LEADERSHIP
Step 1: Show Them You Care about Their Success
Step 2: Give Them Structure and Boundaries
Step 3: Help Them Keep Score
Step 4: Negotiate Special Rewards in Very Small Increments
CHAPTER FIVE: GIVE THEM THE GIFT OF CONTEXT
Giving Young Employees the Gift of Context
Teach Them to Play, Nay, Work Well with Others
Whatever Else You Do, Teach Them How to Shine in Presentations and Meetings
Teach Them How to Deal with Your Boss's Boss's Boss and Other Big Shots
CHAPTER SIX: GET THEM TO CARE ABOUT GREAT CUSTOMER SERVICE
Young People Today Have a Customer Mentality
When You Are at Work, Everyone Other Than You Is Your Customer
Young Team Members Actually Spend a Lot of Time with Actual Customers
Teach Everyone the Basics of Customer Service
Convincing Young Team Members to Care About Customer Care
CHAPTER SEVEN: TEACH THEM HOW TO MANAGE THEMSELVES
Teach Them to Make the Most of Their Time
Help Them Set Priorities
Help Them Eliminate Time Wasters
Teach Them How to Live by a Schedule
Teach Them How to Make a Plan
Teach Them to Take Notes and Use Checklists
Teach Them to Take Notes
Help Them Use Checklists
Teach Them the Values of Good Workplace Citizenship
Define What It Means to Be a Good Citizen in Your Company
You Can't Teach Good Judgment, But You Can Teach the Habits of Critical Thinking
Expose Them to New Experiences
Teach Them to Be Strategic
Teach Them to Look at Past Experiences—Their Own and Others’
Self-Evaluation Is the Beginning, Middle, and End of Self-Management
CHAPTER EIGHT: TEACH THEM HOW TO BE MANAGED BY YOU
Set Clear Ground Rules Up Front
Set Ground Rules on the Intangibles
Set Ground Rules That Matter
Establish a Regular Time and Place for One-on-Ones
Create a Focused Routine for Your One-on-Ones
Customize One-on-Ones for Every Employee
Give Them Power
Give Them Real Power
Lend Them Your Power to Get Things Done
Create an Upward Spiral of Continuous Improvement
Focus on Solutions, Not Problems
Keep Track of Their Performance
Teach Them How to Get What They Need from You
CHAPTER NINE: RETAIN THE BEST OF THEM, ONE DAY AT A TIME
Instead of Trying to Eliminate Turnover, Take Control of It
Push Out the Low Performers
Don't Let Good People Get into Downward Spirals
Turn the Reasons Young People Might Leave into Reasons They Will Stay—and Work Even Harder
Find Out What You Can Do to Keep Them
Do Whatever It Takes to Hold On to the Best and the Brightest
Go the Extra Mile to Keep the Top Performers
Give the Superstars the Most Time and Attention
Teaching-Style (or Coaching-Style) Managers
Mentors
Career Advisers
Organizational Supporters
CHAPTER TEN: BUILD THE NEXT GENERATION OF LEADERS
ACKNOWLEDGMENTS
ABOUT THE AUTHOR
INDEX
END USER LICENSE AGREEMENT
Guide
Cover
Table of Contents
Title Page
Copyright
Dedication
New Preface to The Revised and Updated Third Edition
Begin Reading
Acknowledgments
About the Author
Index
End User License Agreement
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