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APPLICATION EXERCISE
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APPLICATION EXERCISE
by Roger M. Addison, Lynn Kearny, Carol Haig
Performance Architecture: The Art and Science of Improving Organizations
Praise
ABOUT ISPI
About Pfeiffer
Title Page
Copyright Page
Dedication
Foreword
PREFACE
Introduction
NEED FOR THIS BOOK
PURPOSE OF THIS BOOK
SCOPE AND APPROACH
HOW TO USE THIS BOOK
FURTHER THOUGHTS
CHAPTER 1 - THE PERFORMANCE TECHNOLOGY LANDSCAPE
WHERE WE WORK
THE PERFORMANCE TECHNOLOGY LANDSCAPE
PRINCIPLES OF PERFORMANCE TECHNOLOGY
WORK ENVIRONMENT
HOW WE THINK—SYSTEM, SYSTEMATIC, SYSTEMIC
HPT AS THE INTEGRATOR
CONCLUSION: LESSONS OF THE PERFORMANCE TECHNOLOGY LANDSCAPE
WHERE TO GO NEXT
AUTHORS’ PICKS
CHAPTER 2 - THE WORKER: INDIVIDUAL/TEAM LEVEL
SUMMARY OF THE TECHNOLOGY
APPROACH
HELPFUL MODELS AND TOOLS
OTHER MODELS AND TOOLS
SOLUTIONS: TYPICAL EXAMPLES AT THE INDIVIDUAL LEVEL
EVALUATION
APPLICATION EXERCISE
CONCLUSION
WHERE TO GO NEXT
AUTHORS’ PICKS
CHAPTER 3 - THE WORK: PROCESS/PRACTICE LEVEL
SUMMARY OF THE TECHNOLOGY
SIGNALS THAT POINT TO PROCESS/PRACTICE LEVEL PERFORMANCE ISSUES
APPROACH
MAPS: MAKING IT VISIBLE
PRACTICES: THE MISSING LINK
APPLICATION EXERCISE
CONCLUSION
WHERE TO GO NEXT
AUTHORS’ PICKS
CHAPTER 4 - THE WORKPLACE: ORGANIZATION LEVEL
SUMMARY OF THE TECHNOLOGY
APPROACH
WHAT IS THE GAP: DESIRED VERSUS CURRENT BUSINESS RESULTS
PROBLEM SOLVING
GAINING OWNERSHIP OF ANALYSIS, SOLUTION, AND IMPLEMENTATION PLANNING
CONSULTANT’S ROLE IN IMPLEMENTATION
APPLICATION EXERCISE
CONCLUSION
WHERE TO GO NEXT
AUTHORS’ PICKS
CHAPTER 5 - IMPLEMENTATION: WEAVING PERFORMANCE INTO THE ORGANIZATION
WHY THIS CHAPTER?
IMPLEMENTATION DEFINED
HOW TO MAKE AN IMPLEMENTATION STICK
CONCLUSION
WHERE TO GO NEXT
AUTHORS’ PICKS
CHAPTER 6 - WHAT WE DO
SYSTEMATIC APPROACH
KEY TERMS
COMPONENTS OF THE SYSTEMATIC APPROACH
CONCLUSION
WHERE TO GO NEXT
AUTHORS’ PICKS
CHAPTER 7 - FOCUS FORWARD: TRENDS TO WATCH
WHY TRENDS MATTER
EXPANDING THE PERFORMANCE TECHNOLOGY LANDSCAPE
CONCLUSION
WHERE TO GO NEXT
AUTHORS’ PICKS
CHAPTER 8 - CHART YOUR COURSE
WORKER/SELF
WORK/PROCESS
WORKPLACE/ORGANIZATION
CONCLUSION
AUTHORS’ PICKS
AFTERWORD
APPENDIX
REFERENCES
FURTHER READINGS
INDEX
ABOUT THE AUTHORS
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EVALUATION
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CONCLUSION
APPLICATION EXERCISE
Now you try it. Select one of the models or tools below to map the workers using these guidelines:
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