SIGNALS THAT POINT TO PROCESS/PRACTICE LEVEL PERFORMANCE ISSUES
Signals that there are performance issues at the Process/Practice Level include:
• Products and services are slow getting to the customer
• Customer and employee complaints
• Excessive overtime
• Production bottlenecks
• Process delays
• Duplication of activities
• Rework
• Back-up systems fail or are not in place
• Manual verification of automated processes
• Task interference
• High turnover
• Increase in accidents
• Safety violations
• Procedures not being followed
As a detective, looking for these clues can lead you to process and practice work issues.
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