Once an issue has been diagnosed, it is time to identify appropriate solutions. When working at the Worker or Individual level, it is tempting to suggest training as a solution. After all, if someone is not performing to standard, it must be because the person doesn’t know how. While indeed, the performer may require specific skills due to a lack of experience, as we have seen, there are many reasons why someone’s work may need to improve. It is therefore more likely that we would recommend a “basket” of solutions that includes a training component. Typical solutions for the Worker level are:

TABLE 2.2 The Human Performance System Analysis and Improvement Guide

Source Geary Rummler and the Performance Design Lab. Used with permission.