Home Page Icon
Home Page
Table of Contents for
Pragmatic Application of Service Management
Close
Pragmatic Application of Service Management
by Mark Thomas, Suzanne Van Hove
Pragmatic Application of Service Management
Cover
Title
Copyright
Foreword
About the Authors
Acknowledgements
Contents
Introduction
Chapter 1: Why This Book
The Focus
Strengths
The Five Anchors and Caselets
Chapter 2: COBIT, ISO/IEC 20000 and ITIL
Overview of COBIT5
ISO/IEC 20000-1:2011
Overview of ITIL
Improvement Models
Chapter 3: The Five Anchors
The Five Anchors
Structure
Chapter 4: Caselet #1 - Governance
The Five Anchors
Improvement Model Application
Solution References:
Chapter 5: Caselet #2 - Resource Optimization
The Five Anchors
Improvement Model Application
Solution References:
Chapter 6: Caselet #3 - Risk Management
The Five Anchors
Improvement Model Application
Solution References:
Chapter 7: Caselet #4 – Achieve Business Outcomes
The Five Anchors
Improvement Model Application
Solution References:
Chapter 8: Caselet #5 – Compliance and Improvement
Improvement Model Application
Solution References:
Appendix: The Map
ITG Resources
Search in book...
Toggle Font Controls
Playlists
Add To
Create new playlist
Name your new playlist
Playlist description (optional)
Cancel
Create playlist
Sign In
Email address
Password
Forgot Password?
Create account
Login
or
Continue with Facebook
Continue with Google
Sign Up
Full Name
Email address
Confirm Email Address
Password
Login
Create account
or
Continue with Facebook
Continue with Google
Prev
Previous Chapter
Cover
Next
Next Chapter
Title
Pragmatic Application of
Service Management
The Five Anchor Approach
Add Highlight
No Comment
..................Content has been hidden....................
You can't read the all page of ebook, please click
here
login for view all page.
Day Mode
Cloud Mode
Night Mode
Reset