Introduction
Chapter 1: Why This Book
The Focus
Strengths
The Five Anchors and Caselets
Chapter 2: COBIT, ISO/IEC 20000 and ITIL
Overview of COBIT5
ISO/IEC 20000-1:2011
Overview of ITIL
Improvement Models
Chapter 3: The Five Anchors
The Five Anchors
Structure
Chapter 4: Caselet #1 - Governance
Improvement Model Application
Solution References:
Chapter 5: Caselet #2 - Resource Optimization
Chapter 6: Caselet #3 - Risk Management
Chapter 7: Caselet #4 – Achieve Business Outcomes
Chapter 8: Caselet #5 – Compliance and Improvement
Appendix: The Map
ITG Resources
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