INTRODUCTION
Thanks for picking up this book!
If you are looking for a book to help you “implement” COBIT®5, ISO/IEC 20000 or ITIL®, put this book down and go find the actual documentation from COBIT, ISO/IEC 20000 and ITIL. Frankly, this isn’t the book for you.
This book addresses how to use COBIT5, ISO/IEC 20000-1:2011 and ITIL together to create a stronger and more robust Service Management System (SMS). We recognize there are many service management frameworks, standards and methodologies, including those within project management (PMI®, P30®, PRINCE2®). On purpose, we didn’t include every service management framework, standard or methodology, or any of the project management frameworks for two reasons:
- Project management deals with the planning and execution of a defined, funded and agreed plan of action.
- We wanted to keep the book manageable:
- Simple is effective.
This is a book on how to evaluate and assess a situation using the Five Anchor Framework and, based on that assessment, apply the guidance from COBIT5, ISO/IEC 20000-1 and ITIL to create a comprehensive improvement plan. We’ve provided a table at the end of the book where we have mapped COBIT5, ISO/IEC 20000-1 and ITIL to assist in the information gathering.
Use this book to think differently, leverage the strengths of COBIT5, ISO/IEC 20000-1 and ITIL, and mitigate the inherent weaknesses in each.
Happy Reading!
Suzanne and Mark