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by Harold Scharlatt
Resolving Conflict: Ten Steps for Turning Negatives into Positives
Cover
Title Page
Copyright
Contents
Preface
Introduction
Typical Questions about Conflict
Conflict in Context
Approaches to Conflict
Conflict Analysis and Strategy
An Illustrated Walk-through of a Conflict Situation
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Copyright
RESOLVING
CONFLICT
Ten Steps for Turning Negatives to Positives
Harold Scharlatt
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