Summary

Throughout this chapter, I spoke of how and when to insert the final pieces into your SAP support organization. Your SAP TSO has now evolved into something that will bring you through the first year or two after the system is put into Production. Some teams will shrink, and others will grow, as the user population changes or requests additional functionality out of SAP. Overall, though, roles in the following areas will remain both constant and critical:

• SAP Component Basis Specialists

• SAP Component Functional Specialists and Programmers

• Enterprise Application Integration Specialists

• Performance Specialists

• SAP Security, Access, and Authorizations Specialists

• High Availability and Disaster Recovery Specialists

• Testing, Data Conversion, and other Specialists

• SAP Operations/Monitoring Team

• SAP Help Desk or Support Center

With your support organization complete (or nearly so), we are now in a position to take a closer look at how many of these new folks actually spend their time. In the next few chapters, I’ll cover change management, SAP operations and systems management, integration/stress testing, and readying the SAP environment for its end-user community. There is certainly enough work on the horizon to keep our newest members of the SAP Technical Support Organization busy, as we come closer and closer to the big day of Go-Live.