- Cover
- Title Page
- Copyright
- Dedication
- Foreword
- Foreword
- Preface
- Acknowledgments
- Chapter 1: Evolving and Holistic View of Service
- Chapter 2: Definition of Service
- Chapter 3: The Need for the Science of Service
- 3.1 A Brief Review of the Evolution of Service Research
- 3.2 Service as a Process of Transformation
- 3.3 Formation of Service Encounters Networks
- 3.4 Inherent Nature of Sociotechnical Service Systems
- 3.5 Digitalization of Service Systems
- 3.6 An Innovative Approach to Developing Service Science
- References
- Chapter 4: Service Science Fundamentals
- Chapter 5: Organizational and IT Perspectives of Service Systems and Networks
- 5.1 Service as an Offering of A Service System
- 5.2 Putting People First
- 5.3 Controllable and Tractable Service Systems in Pursuit of Smarter Operations
- 5.4 Competitiveness, Sustainability, and Innovation: Systems Approaches to Explore The Sociotechnical Natures of Service Systems and Networks
- 5.5 Final Remarks
- Acknowledgment
- References
- Chapter 6: Computational Thinking of Service Systems and Networks
- 6.1 Monitoring and Capturing People-Centric Service Network Dynamics in Real Time
- 6.2 Computational Thinking of Service Systems and Networks
- 6.3 Modeling of a Configurable and Competitive Service System
- 6.4 Service Systems' Performance: Metrics and Measurements
- 6.5 PDGroup as an Exploratory Example of Service Systems Modeling
- 6.6 Conclusions
- Acknowledgment
- References
- Chapter 7: Education as a Service and Educational Service Systems
- 7.1 Systems of Schooling: Service Science's Perspective
- 7.2 A Quality Control and Management Case Study for Resident Education: The Systems Perspective
- 7.3 Off-Campus Learning: An Example of High School STEM Education Enhancement
- 7.4 A Lifecycle and Real-Time-Based Approach to Service Engineering and Management
- 7.5 Summary
- Acknowledgment
- References
- Chapter 8: Online Education Service and MOOCs
- Chapter 9: The Science of Service Systems and Networks
- Index
- End User License Agreement
Service Science
The Foundations of Service Engineering and Management
Robin G. Qiu
The Pennsylvania State University USA
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