Table of Contents

Introduction

What’s in This Book

1. Why Should I Bother?

Who Cares Where I Am?

What’s in It for the Individual?

What’s in It for the Small Business?

What’s in It for Larger Businesses?

2. Square Pegs and Round Holes: Where Does This All Fit?

What is Social Media?

Who Is in Charge?

Where Is Everyone?

Keeping Your Ear to the Ground

They Said What?

The Perfect Face for Social Media

Measure Twice, Execute Once

Future Proofing

The Plan

Location, Location, Location

3. Games People Play

Anatomy of a Game Player

Overachievers and the Easily Bored

Serious Gamer

Casual Gamer

Masters of the Universe

Young Guns and Old Codgers

Are We Having Fun Yet?

The Ingredients

The Execution

4. Introduction to Location Sharing Tools

What Is and Isn’t Social Location Sharing?

Geo-Location Services

Location-Based Services

Social Location Sharing

Where Did All This Social Location Sharing Start?

Loopt

BrightKite

Yelp

Foursquare

Gowalla

MyTown

Other Social Location Sharing Tools

Real World Uses for Social Location Marketing

Case Study

The Move to Foursquare

5. Industries Making It Work

Fashion

Retail

Food and Beverages

Hotels and Travel

Summary

Case Study: Integration and the Seamless Check In

6. Know Your Apps

Foursquare

The Foursquare Fine Print

Privacy on Foursquare

Foursquare’s Blog

The Foursquare Profile Page

The Foursquare Mobile Application

Gowalla

Spots

Trips

Search

Setting Up Your Gowalla Account

Digital Objects

Passport

Gowalla Mobile Application

SCVNGR

Social Check In

The SCVNGR Mobile App

Facebook Places

Google Hotpot

Yelp

The Others

MyTown

Whrrl

Brightkite

Loopt

Summary

Case Study: How Listening and Teaching Improved the Café Business

7. Marketing to Social Location Sharers

Meeting the Needs

Physiological Needs

Safety

Belonging

Esteem

Self-Actualization

The Needs of the Social Consumer

Social Customer Relationship Management or Customer Information Management

Elements of a Social Location Marketing Campaign

Single Location Businesses

Multiple-Venue Businesses

Marketing Without a Location

Getting to the ROI

Case Study

8. We’re Here All Week—Event Marketing with Social Location Sharing Apps

Arming Employees with the Right Message

Create a Gowalla Trip

Chevrolet at the State Fair of Texas

VisitBritain: Social Media Tourism Leader

State of Arkansas Gets Location Aware

Intel Inside

Lotus Gets Social on a Boat

Gowalla Calendar

Facebook Deals

Summary

9. Socially Speaking: The Social Business

More Than a Twitter or Facebook Page

Social Customer Relationship Management Database (sCRM)

Is Change Inevitable?

Choosing the Right Social Media App

Who Owns Social?

10. Plan, Plan, and Plan

Identify Your Social Business

Where Should You Be?

What You Should Say

We the People

They Said What?

It’s Not All Doom and Gloom

Look Small, Think Big

Local Wins the Day

Micropayment Systems

Check Out

Index

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