Chapter at a Glance

  • People decide within the first few seconds of meeting you whether they feel comfortable with you.
  • Everyone has a unique communication style and “wavelength.”
  • A smile is a universal sign of receptivity and availability.
  • People like people whose voices, styles, emotional states, and other traits and behaviors are like theirs.
  • Others will respond best to you when you mirror their voice style, body language, interests, and values.

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