OTHER TITLES IN OUR SERVICE SYSTEMS AND INNOVATIONS IN BUSINESS AND SOCIETY COLLECTION

Jim Spohrer, IBM and Haluk Demirkan, Arizona State University, Editors

• Service Innovation by Anders Gustafsson, Per Kristensson, Gary R. Schirr, and Lars Witell

• Matching Services to Markets: The Role of the Human Sensorium in Shaping Service-Intensive Markets by H.B. Casanova

• Achieving Success through Innovation: Cases and Insights from the Hospitality, Travel, and Tourism Industry by Glenn Withiam

• Citizen-Centered Cities: Case Studies of Public Involvement, Volume Two by Paul R. Messinger

• Fair Pay: Adaptively Win-Win Customer Relationships by Richard Reisman

• Collaborative Innovation: How Clients and Service Providers Can Work By Design to Achieve It by Tony Morgan

• How Can Digital Technologies Improve Public Services and Governance? by Nagy K. Hanna

Announcing the Business Expert Press Digital Library

Concise e-books business students need for classroom and research

This book can also be purchased in an e-book collection by your library as

• a one-time purchase,

• that is owned forever,

• allows for simultaneous readers,

• has no restrictions on printing, and

• can be downloaded as PDFs from within the library community.

Our digital library collections are a great solution to beat the rising cost of textbooks. E-books can be loaded into their course management systems or onto students’ e-book readers.
The Business Expert Press digital libraries are very affordable, with no obligation to buy in future years. For more information, please visit www.businessexpertpress.com/librarians. To set up a trial in the United States, please email [email protected].