Acknowledgements

I have to thank a few people who always inspire me, and also gave me the time to finish this new edition. My family, of course, and the best boss I’ve ever had, Stephan Schultze. Thanks also to Natalie, my incredible assistant, who helped me by checking the details. Speaking of details, thanks to Simon, who made this an awesome process.

I also want to thank the reviewers who looked at my proposed update and gave their support. Finally, a note of thanks to the people who shared their experiences and gave me time for interviews: James Walz, Doug Miller, Jonathan Hout, and the best dean ever, Dr. Norman Mintle.