Contents

Foreword to the Second Edition

Preface

Introduction

  1  Leadership and Management Skills

  2  Personal Skills

  3  Negotiating Skills

  4  Political Skills

  5  Conflict Management Skills

  6  Project Management Skills

  7  The Role of Humor and Fun

  8  Organization Skills

  9  Environment Skills

10  Change Management Skills

11  Sales Skills

12  Market and Customer Knowledge

Epilogue: Integration

References and Resources

Index

About the Authors

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