This second edition is a result of many readers finding value in the models in this book, and more importantly, having taken the time to communicate what they found practical and useful and what they did not. I want to thank all of the readers and users of these tools who gave me feedback—the changes and additions in this edition are based on much of that information.

I especially want to thank Paul Emond, Julie Macfarlane, and Leslie Macleod, the past directors of the Osgoode Hall Law School Master of Laws program in alternate dispute resolution, who inspired and supported the work on which this book was based. I also want to thank the current director of this program, Martha Simmons, for continuing to support the teaching and learning of these tools.

I have also been lucky to have my son, Cal Furlong, as an invaluable resource, contributor, and coauthor on the two new models in this edition. He is a fine writer and editor with a critical eye that improved every aspect of this work.

The help and support of a network of brilliant people must also be acknowledged: Rick Russell, Heather Swartz, Rick Weiler, Jim Harrison, and all the people whose work I have built on to construct and refine the models in this book. The generosity, openness, and support of all of you allowed this work to exist and thrive. This is a true testament to the core values and principles we all hold dear in the conflict resolution and human relationship fields.

And lastly, I want to thank my true partner in all of this, Ronalda Jones.