Index
Symbols
3-D Systems website, 182
defined, 181
disadvantage, 182
traditional production methods, compared, 181
3-D Systems website, 182
3PLs (third-party logistics service providers), 267
international partnerships
joint business development/complementary service offerings, 270-271
joint project illustrations, 271-272
mutual benefits, 272
partner searches, 270
logistics industry overview, 267-268
4S stores (Toyota China)
A
additive manufacturing. See 3-D printing
ARCs (Adult Rehabilitation Centers), 6
assets (Dallas Salvation Army ARC), 22
automobile industry
China
production localization, 74
Toyota. See Toyota China, 74-75
Volkswagen joint venture, 72
manufacturers ranking 2010 website, 73
B
B2C e-commerce site. See Tmall
Bangalore waste management challenges
landfilling, 238
secondary collection/transportation, 237
conclusion, 239
NGOs role, 239
waste composition statistics, 234-235
collections
history, 96
demand forecasting errors, 101
demand planning, 105
end-product planners, 99
material planners, 100
materials forecast errors, 102
order proposals, 100
production planners, 100
Booth, William and Catherine, 4
Bosack, Leonard, 81
Brazilian dairy cooperative, 199
cooperative definition, 201
history, 200
relationships, 201
transaction costs analysis, 205-208
transaction costs approach, 201-202
buyers and suppliers, bringing together. See Tmall
C
CAFE (Coffee and Farmer Equity), 169
Carry Forward Agents (CFAs), 257
carryover collections, 104-105
cathode-ray-tubes (CRTs) recycling. See eCycle Services
CEL (Chennai Engineering Ltd) cloud-based IT solutions, 241
benefits, 248
cloud computing overview, 243-245
India power sector, 242
supply chain network, 246
cement company example. See Kerneos, Inc.
CFAs (Carry Forward Agents), 257
channel pricing, setting, 156-159
chase production strategies, 130
Chennai Engineering Ltd. See CEL
China
automobile industry
Volkswagen joint venture, 72
e-commerce site (Tmall)
counterfeit and substandard products, 174
membership fees/cash deposits crisis, 175
website, 175
Toyota
customer management at 4S stores, 77-79
demand forecasting/production planning, 75-76
production localization, 74
TPS (Toyota Production System), 73
Cisco
risk management
beforehand response play-books, 91
product de-risk, 92
resiliency, 92
supplier financial assessments, 91
supply chain de-risk, 93
Japanese tsunami response, 93-95
adapting, 86
outsourcing/globalization, 83-84
classes (macro risks), 277
cloud-based IT solutions
benefits, 248
cloud computing overview, 243-245
clustering, 194
COAPEL (Cooperativa Agropecuariá Petropólis Ltda.), 199
cooperative definition, 201
history, 200
relationships, 201
transactions costs analysis, 205-208
transaction costs approach, 201-202
Coase, Ronald, 201
Coffee and Conservation website, 170
Coffee and Farmer Equity (CAFE), 169
Collaborative Planning, Forecasting, and Replenishment (CPFR) 32-33
collections
commodity risks, 58
complementary service offerings (international logistics partnerships), 270-271
constraints, identifying. See optimizing supply chains
continuous process reforms, 210
implementing with reforms committee, 214-218
integrated information systems, 213
procurement, 213
product development, 213
Cooperativa Agropecuariá Petropólis Ltda. See COAPEL
cooperative supply chains, 199
COAPEL
history, 200
transactions cost analysis, 205-208
cooperative definition, 201
relationships, 201
transaction costs approach, 201-202
cost analysis (distribution networks), 136-137
current network baseline, 136
modeling process, 136
new strategy implementation costs, 138-139
CPFR (Collaborative Planning, Forecasting, and Replenishment), 32-33
CRB (Customer Relationship Building) system, 77
CRTs (cathode-ray-tubes) recycling. See eCycle Services
cultural differences, 89
currency risks, 59
Customer Relationship Building (CRB) system, 77
customers, defining, 230
D
Adult Rehabilitation Center (ARC), 6
ARC 2010-2011 revenue, 20
corps community center, 6
donation value guide website, 8
financial statements
assets and liabilities, 22
expenses, 24
income, 23
increasing revenue ideas, 20
books, 12
bric-a-brac, 13
clothing, 9
furniture/electronics/appliances, 11
shoes, 12
revenue
goals, 3
Salvation Army
founders, 4
USA origins, 5
website, 5
stores
discounting strategy, 15
sales revenue by item types, 13
unclaimed baggage donations website, 9
USA Southern Territory website, 4
DEG (Dimerco Express Group) international logistics partnership, 269-270
joint business development/complementary service offerings, 270-271
joint project illustrations, 271-272
mutual benefits, 272
partner search, 270
Dell reconnect website, 20
demand
errors, 101
Molson Coors, 64
production strategies, planning
cost structure, 130
demand pattern, 131
discounts, 132
supply, matching. See supply with demand, matching
uncertainties, handling, 122-123
planning, 105
disruptions (supply chain), 93-95
distribution networks
current network baseline, 136
modeling process, 136
new strategy implementation costs, 138-139
distributor requirements, 230
Perdue Farms, 29
donations (Salvation Army)
door-to-door waste collection, 236-237
E
city waiting fee problem
overview, 114
EDI (electronic data interchange), 213
electronics supply chains risk management
beforehand response playbooks, 91
high magnitude disruptions, 93-95
product de-risk, 92
resiliency, 92
cultural differences, 89
external, 87
internal, 86
supplier financial assessments, 91
supply chain de-risk, 93
end-product planners, 99
ethical product sourcing (Fair Trade)
certification, 166
coffee focus, 165
criticisms, 168
history, 164
labeling, 164
non-Fair Trade coffee prices comparison, 165
evaluating
distribution networks, 136-137
current network baseline, 136
modeling process, 136
new strategy implementation costs, 138-139
suppliers, 127
F
facility layout/redesign (NSE)
company
infrastructure, 142
machines list, 146
organizational structure, 142
operations management, 146-147
natural herbs, 147
supply chain management
shipping, 153
warehousing and picking, 152-153
Fair Trade
certification, 166
coffee focus, 165
criticism, 168
history, 164
labeling, 164
non-Fair Trade coffee prices comparison, 165
website, 164
Fairtrade Foundation website, 168
fashion product collections, 103-104
FAW (First Automobile Works) Toyota history website, 70, 74
FG (Full Goods) forecasting, 64
financial risk management
agricultural/commodity products, 58
committees, 59
commodity price fluctuations, 62-63
CRMT typical agenda, 59
currencies, 59
supplier financial assessments, 91
First Automobile Works (FAW), 70
forecasting
Molson Coors, 64
errors
demand, 101
materials, 102
foreign third-party logistics partnerships. See international logistics partnerships
Full Goods (FG) forecasting, 64
G
Global Exchange website, 164
Global Pharma
Indian pharmaceutical market, 120
overview, 120
postponing order placements, 122-123
supply chain overview, 120-121
global supply chains macro risks, 274-277
management/mitigation, implementing, 276-277
risk classifications, 277
types, 275
globalization (Cisco supply chain), 83-84
grocery perishable goods inventory management, 184-186
H
Halek, Alex, 117
hatchery (Perdue Farms), 29-30
humanitarian supply chain. See Dallas Salvation Army
hybrid supply chains, 211
integrated information systems, 213
process reforms committee, 214-218
procurement, 213
product development, 213
I
i-CROP (intelligent Customer Relationship Optimization Program), 77
ICA (International Cooperative Alliance), 201
IGNYS Automotive
CFAs, 257
process map, 259
sourcing division, 264
India
pharmaceutical market, 120
power sector, 242
integrated information systems, 213
intelligent Customer Relationship Optimization Program (iCROP), 77
International Cooperative Alliance (ICA), 201
international logistics partnerships
joint business development/complementary service offerings, 270-271
joint project illustrations, 271-272
logistics industry overview, 267-268
mutual benefits, 272
partner searches, 270
international Salvation Army website, 5
3-D printing
3-D Systems website, 182
defined, 181
disadvantage, 182
traditional production methods, compared, 181
postponing order placements, 117-118
warehousing decisions, 117-118
Italian fashion goods. See BESSI
J
Jacket
history, 221
other company strategies
applying, 228
overview, 221
Japanese tsunami and Cisco, 93-95
Jefferson Plumbing Supplies, 117-118
Johansson, Kevin, 111
joint business development (international logistics partnerships), 270-271
JTS (Johanson Transportation Service) international logistics partnership, 269
joint business development/complementary service offerings, 270-271
joint project illustrations, 271-272
mutual benefits, 272
partner search, 270
K
raw materials, procurement, 126
supplier evaluations, 127
supply chain strategy, 125
L
landfilling, 238
leagile supply chains. See hybrid supply chains
lean supply chains, overstretching
Lerner, Sandy, 81
level production strategies, 130
M
macro risks (global supply chains)
classifications, 277
management/mitigation, implementing, 276-277
supply chain resilience model, 277-279
types, 275
manufacturing
3-D printing
3-D Systems website, 182
defined, 181
disadvantage, 182
traditional production methods, compared, 181
clustering, 194
Perdue Farms, 28
food safety/quality control, 31-32
Material Requirements Planning. See MRP
forecast errors, 102
planners, 100
postponing order placements, 122-123
procurement
Kerneos, Inc., 126
process reforms, 213
risks, 65
sourcing. See sourcing
medical device industry example. See Remingtin Medical Devices
milk run delivery networks, 136-137
competition, 52
financial risk management, 58-63
agricultural/commodity products, 58
committees, 59
commodity price fluctuations, 62-63
CRMT typical agenda, 59
currencies, 59
operational risk management, 63-67
forecasting, 64
Material Requirements Planning (MRP), 65-67
origins, 50
MRP (Material Requirements Planning), 65-67
procurement, 65
multi-echelon inventory decisions, 117-118
multiple-sourcing, 222
N
NGOs (non-governmental organizations) waste management role, 239
non-profit issues. See Dallas Salvation Army
NSE (NunaSacha Export), 141
facility layout/redesign considerations, 154-155
infrastructure, 142
machines list, 146
operations management, 146-147
natural herbs, 147
organizational structure, 142
supply chain management
shipping, 153
warehousing and picking, 152-153
O
OICA (Organization of Motor Vehicle Manufacturers), 70
operations management
clustering, 194
customers, defining, 230
distributor requirements, 230
production evaluation, 231-232
forecasting, 64
Material Requirements Planning (MRP), 65-67
natural herbs, 147
optimizing supply chains (IGNYS Automotive), 255
supply chain management
CFAs, 257
process map, 259
sourcing division, 264
Organic Consumers Association website, 169
Organization of Motor Vehicle Manufacturers (OICA), 70
outsourcing (Cisco supply chain), 83-84
overstretching supply chains
P
packaging (Perdue Farms), 28-29
agricultural products, 27
CPFR (Collaborative Planning, Forecasting, and Replenishment), 32-33
food products, 26
manufacturing process
food safety/quality control, 31-32
markets, 26
overview, 25
research and development, 27
vertical integration
distribution, 29
manufacturing process, 28
warehousing, 29
Vision 2020, 33
performance optimization. See optimizing supply chains
perishable goods inventory management, 184-186
pharmaceutical supply chains
Global Pharma overview, 120
Indian pharmaceutical market, 120
postponing order placements, 122-123
planning
forecast errors
demand, 101
materials, 102
end-product planners, 99
material planners, 100
order proposals, 100
production planners, 100
production strategies
cost structure, 130
demand pattern, 131
discounts, 132
plant kitting, 212
platelets
shelf life, 42
supply chain processes
issuing, 47
overview, 42
postponing order placements, 122-123
process reforms, 210
implementing with reforms committee, 214-218
integrated information systems, 213
procurement, 213
product development, 213
processing facilities (Perdue Farms), 30-31
procurement
Kerneos, Inc., 126
process reforms, 213
risks, 65
product de-risk, 92
product development
planning
demand forecasting errors, 101
demand planning, 105
end-product planners, 99
material planners, 100
materials forecast errors, 102
order proposals, 100
production planners, 100
process reforms, 213
chase, 130
level, 130
planners, 100
planning
based, 131
cost structure, 130
discounts, 132
Molson Coors, 64
pull systems, 189
push systems, 189
Q
quality control (Perdue Farms), 31-32
queuing theory (eCycle Services)
city waiting fee problem overview, 114
waiting time and cost analysis, 115-116
R
raw materials. See materials
reactive risk management, 89-90
receiving operations (NSE), 151-152
reclamation process (Salvation Army), 9-13
books, 12
bric-a-brac, 13
clothing, 9
furniture/electronics/appliances, 11
shoes, 12
Recycling Lives website, 113
reforms. See process reforms
distribution network, analyzing, 136-137
current network baseline, 136
modeling process, 136
new strategy implementation costs, 138-139
issues, 136
research and development (Perdue Farms), 27
retailer overcharging, 156-159
reverse supply chain process (eCycle Services)
city waiting fee problem overview, 114
waiting time and cost analysis, 115-116
Ricoh
overview, 211
process reforms
implementing with reforms committee, 214-218
integrated information systems, 213
procurement, 213
product development, 213
risk management
beforehand response playbooks, 91
financial
risk classifications, 277
types of risks, 275
high magnitude disruptions, 93-95
operational (Molson Coors), 63-67
forecasting, 64
MRP (Material Requirements Planning), 65-67
other company strategies
applying, 228
product de-risk, 92
product development, planning
demand forecasting errors, 101
demand planning, 105
end-product planners, 99
material planners, 100
materials forecast errors, 102
order proposals, 100
production planners, 100
resiliency, 92
SBC platelet supply chain, 42
issuing process, 47
outdate rate and number of transfusions statistics, 47
problems, 48
sources of risk
cultural differences, 89
external, 87
internal, 86
supplier financial assessments, 91
supply chain de-risk, 93
supply with demand, matching
S
Salvation Army. See Dallas Salvation Army
SBC platelet supply chain, 42
outdate rate and number of transfusions statistics, 47
platelets
shelf life, 42
problems, 48
processes
issuing, 47
SBC website, 40
selecting suppliers, 127
sensitivity analysis (eCycle Services), 115-116
shipping operations (NSE), 153
Shirley, Lieutenant Eliza, 5
single-sourcing, 222
sources (risk)
cultural differences, 89
external, 87
internal, 86
ethics (Fair Trade), 166
coffee focus, 165
criticisms, 168
history, 164
labeling, 164
non-Fair Trade coffee prices comparison, 165
multiple, 222
benefits, 248
cloud computing overview, 243-245
single, 222
spare parts supply chain management, 255
CFAs (Carry Forward Agents), 257
order type classification of urgent orders, 258-259
urgent order fulfillment rates, 260-261
IGNYS Automotive company overview, 255-256
process map, 259
sourcing division, 264
Specialty Coffee Association of America website, 164
Stanford Blood Center. See SBC platelet supply chain
Stanford University Medical Center (SUMC), 40
Starbucks
website, 167
strategies (supply chain)
creating
customer, defining, 230
distributor requirements, 230
production evaluation, 231-232
improving
evaluating other company strategies, 228
researching other company strategies, 222-226
SUMC (Stanford University Medical Center), 40
suppliers
buyers, bringing together (Tmall)
counterfeit and substandard products, 174
membership fees/cash deposits crisis, 175
cloud-based solutions, transitioning
benefits, 248
cloud computing overview, 243-245
consolidation
automobile industry, 193
evaluating, 127
financial assessments, 91
negotiated compensation mechanisms, 190
reducing, 85
cultural differences, 89
external, 87
internal, 86
planning
demand forecasting errors, 101
demand planning, 105
end-product planners, 99
material planners, 100
materials forecast errors, 102
order proposals, 100
production planners, 100
risk management
beforehand response playbooks, 91
high magnitude disruptions, 93-95
product de-risk, 92
resiliency, 92
supplier financial assessments, 91
supply chain de-risk, 93
Toyota China
4S store customer management, 77-79
demand forecasting/production planning, 75-76
T
TACT (Total Arranging and Cultivating) system, 77
third-party logistics providers. See 3PLs
counterfeit and substandard products, 174
membership fees/cash deposits crisis, 175
website, 175
4S stores
demand forecasting/production planning, 75-76
production localization, 74
TPS (Toyota Production System), 73
Toyota history website, 73
TPS (Toyota Production System), 73
TractParts
demand pattern, 131
overview, 130
production strategies, planning
chase versus level, 130
cost structure, 130
discounts, 132
traditional production methods, 181
transaction costs approach, 199
COAPEL supply chain example, 205-208
behavioral assumptions, 206-207
dimensional assumptions, 207-208
U
uncertainties (supply chain), handling, 122-123
V
Venture Milling, 27
vertical integration (Perdue Farms)
CPFR (Collaborative Planning, Forecasting, and Replenishment), 32-33
distribution, 29
manufacturing process, 28
food safety/quality control, 31-32
Vision 2020, 33
warehousing, 29
Volkswagen Group China, 72
W
warehousing. See also inventory management
food products/cosmetics, 152-153
Perdue Farms, 29
waste management challenges (Bangalore)
landfilling, 238
secondary collection/transportation, 237
conclusion, 239
NGOs role, 239
waste composition statistics, 234-235
websites
3-D Systems, 182
automobile manufacturers ranking 2010, 73
Bangalore waste statistics, 234
Coffee and Conservation, 170
Dell reconnect, 20
Fair Trade, 164
Fairtrade Foundation, 168
FAW Toyota history, 74
Global Exchange, 164
OICA global motor vehicle production, 70
Organic Consumers Association website, 169
Recycling Lives, 113
Salvation Army
donation value guide, 8
history, 4
international, 5
people, 5
unclaimed baggage donations, 9
USA Southern Territory, 4
SBC, 40
Specialty Coffee Association of America, 164
Stanford Blood Center, 40
Starbucks, 167
Tmall, 175
Toyota history, 73
Volkswagen Group China, 72
Williamson, Oliver, 201
Z
Zophin Pharma, 229
customers, defining, 230
distributor requirements, 230