Chapter 1 | Constant Change Requires a Different Way of Organizing
Make Sensing and Interpreting Routine Behaviors
Make Responding a Routine Behavior
Myth: We Just Need to Be More Effective
Myth: We Need Either Stability or Flexibility—Not Both
Chapter 2 | Build a Foundation of Psychological Safety
Understand Why We Need to Feel Safe
Give Yourself and Your Team Permission to Be Curious
Reward Behaviors, Not Just Results
Myth: Telling People to Feel Safe Will Enhance Their Psychological Safety
Explicitly Call for Agility Norms
Help Others Understand the Mission
Lend Support to—and Participate in—the Routines
Myth: As a Leader, I Have to Have All the Answers
Myth: If I Delegate, There Won’t Be a Role for Me
Chapter 4 | Make Decisions at the Right Level
Enable Decisions at the Lowest Level Possible
Flatten the Structure and Respond with Teams
Myth: As a Leader, I Won’t Know What’s Going on if I Delegate Decisions
Chapter 5 | Promote Collaborative Learning
Set Norms for Information Sharing and Interpreting
Turn Meetings into Meaningful Discussions
Myth: Technology Will Solve Our Knowledge Problems
Myth: I Won’t Have Job Security if I Share Information
Maintain a Stable Organizational Structure
Identify Well-Defined Processes
Staff Stable Processes with Stable Roles
Provide Stable Norms and Expectations
Myth: We Can Respond to Frequent Changes by Restructuring
Chapter 7 | Create Flexibility
Incorporate Innovation Techniques to Solve Problems
Conduct Rapid Experiments and Pilots
Staff Flexible Processes with Flexible Roles
Myth: We Have to Be a Well-Functioning Organization before We Can Be Flexible
Myth: Developing Innovative Ideas Is a Mysterious Process
Chapter 8 | Encourage the Routines
Get Everyone Involved in the Routines
Engage in Reactive and Proactive Sensing
Build in Time for Interpretation
Engage in Reactive and Proactive Responding
Myth: Proactive Actions Might Not Pay Off
Myth: Experimenting and Piloting Might Not Pay Off
Invest in Continual Employee Development
Promote a Learning Orientation
Proactively Identify Future Skills
Provide Time for Employees to Recharge and Refresh
Myth: We Don’t Have the Time or Money to Develop Employees
Chapter 10 | Putting It All Together
Cycle Back through the Chapters
Appendix: Organizational Agility Framework
The Organization: Agility Routines and Levers
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