Acknowledgements

I would like to thank the following individuals who have assisted with this book:

Andy Mead of National Grid plc
Ashley Rayfield of Cable and Wireless plc
David Flinders and Marcus Dutton of City Networks Limited
John Silver of Atlassian Software Systems Pty Limited
Kim Arnold and Christian Galligher of Omgeo llc
Jenny McCall, Viv Wickham and Hana Bellova of John Wiley, and Elaine Andrews for her helpful comments on the first draft of this book.