Contents

About the authors

Acknowledgements

Publisher’s acknowledgements

Introduction and overview

part 1    Coaching and mentoring fundamentals

  1  Coaching in context

  2  Being a mentor

  3  Identifying your personal coaching style

  4  Getting the most out of a coaching session

part 2    Coaching and mentoring skills

  5  Listening

  6  Questioning

  7  Observing body language and non-verbal behaviour

  8  Building rapport and trust

  9  Challenge

10  Reflective skills

11  Reframing

12  Supportive skills

13  Feedback

part 3    Coaching approaches, models and tools

14  Coaching approaches

15  Coaching models

16  Coaching tools

part 4    Coaching scenarios

17  Peer to peer coaching

18  The line manager as a coach

19  Coaching Gen Y and Millennials

20  Cross-cultural coaching

21  Coaching a poor performer

22  Coaching star performers

23  Coaching for career development

24  Telephone and virtual coaching

25  Coaching the team

26  Reverse coaching

part 5    Final thoughts

27  Coaching supervision

28  Ten tips for excellence in coaching and mentoring

29  Ten traps to avoid when coaching or mentoring

 

Conclusion

Coaching resources

References

Index

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