Notes

Preface

1. Samantha Lee and Shana Lebowitz, “20 Cognitive Biases That Screw Up Your Decisions,” Business Insider, August 26, 2015, accessed July 24, 2016, http://www.businessinsider.com/cognitive-biases-that-affect-decisions-2015-8.

Introduction

1. Neil Howe and William A. Strauss, Millennials Rising: The Next Great Generation (New York: Vintage Books, 2000).

2. Carroll Doherty, Jocelyn Kiley, and Bridget Jameson, Most Millennials Resist the “Millennial” Label, Pew Research Center, September 3, 2015, http://www.people-press.org/files/2015/09/09-03-2015-Generations-release.pdf.

3. Amy Adkins, “What Millennials Want From Work and Life,” Gallup Business Journal, May 11, 2016, accessed July 24, 2016, http://www.gallup.com/businessjournal/191435/millennials-work-life.aspx.

4. Dan Schawbel, “The Cost of Millennial Retention Study,” Millennial Branding, August 6, 2013, accessed July 24, 2016, http://millennialbranding.com/2013/cost-millennial-retention-study/.

5. Adkins, “What Millennials Want From Work and Life.”

6. Dan Schawbel, “The High School Careers Study,” Millennial Branding, February 3, 2014, accessed July 24, 2016, http://millennialbranding.com/2014/high-school-careers-study/.

7. GE Annual Report 2000, accessed September 2, 2016, http://www.ge.com/annual00/download/images/GEannual00.pdf.

Chapter 1

1. Eric Hoover, “The Millennial Muddle: How Stereotyping Students Became a Thriving Industry and a Bundle of Contradictions,” Chronicle of Higher Education, October 11, 2009, accessed July 24, 2016, http://chronicle.com/article/the_millennial_muddle_how/48772.

2. Paul Meshanko, “STADA Webinar: 12 Rules of Respect—The Neuroscience of Employee Engagement,” YouTube, October 23, 2015, accessed July 24, 2016, https://youtu.be/vdvcWWgibVk.

3. Grace L. Williams, “Generation Z to Eclipse Millennials as Economic Force, Says Goldman Sachs,” Today.com, December 4, 2014, accessed January 10, 2017, http://www.today.com/money/generation-z-eclipse-millennials-economic-force-says-goldman-sachs-t59436.

4. Eileen Patten and Richard Fry, “How Millennials Today Compare with Their Grandparents 50 Years Ago,” Pew Research Center, March 19, 2015, accessed July 24, 2016, http://www.pewresearch.org/fact-tank/2015/03/19/how-millennials-compare-with-their-grandparents/#!19; Richard Fry, “Millennials Overtake Baby Boomers as America’s Largest Generation,” Pew Research Center, April 25, 2016, accessed July 24, 2016, http://www.pewresearch.org/fact-tank/2016/04/25/millennials-overtake-baby-boomers/.

5. Fry, “Millennials Overtake Baby Boomers as America’s Largest Generation.”

6. Patten and Fry, “How Millennials Today Compare with Their Grandparents 50 Years Ago.”

7. Ibid.

8. Gretchen Livingston, “Fewer than Half of US Kids Today Live in a ‘Traditional’ Family,” Pew Research Center, December 22, 2014, accessed September 2, 2016, http://www.pewresearch.org/fact-tank/2014/12/22/less-than-half-of-u-s-kids-today-live-in-a-traditional-family/.

9. Patten and Fry, “How Millennials Today Compare with Their Grandparents 50 Years Ago.”

10. “Table 330.10. Average Undergraduate Tuition and Fees and Room and Board Rates Charged for Full-time Students in Degree-Granting Postsecondary Institutions, by Level and Control of Institution: 1963–64 through 2012–13,” National Center for Education Statistics, 2013, accessed October 12, 2016, https://nces.ed.gov/programs/digest/d13/tables/dt13_330.10.asp.

11. Patten and Fry, “How Millennials Today Compare with Their Grandparents 50 Years Ago”; Livingston, “Fewer than Half of US Kids Today Live in a ‘Traditional’ Family”; “Table 330.10. Average Undergraduate Tuition and Fees and Room and Board Rates.”

12. Hoover, “The Millennial Muddle.”

13. Maximiliano Dvorkin, “Jobs Involving Routine Tasks Aren’t Growing,” Federal Reserve Bank of St. Louis, January 4, 2016, accessed September 2, 2016, https://www.stlouisfed.org/on-the-economy/2016/january/jobs-involving-routine-tasks-arent-growing.

14. Ibid.

Chapter 2

1. Dvorkin, “Jobs Involving Routine Tasks Aren’t Growing.”

2. Carl Frey and Michael Osborne, The Future of Employment: How Susceptible Are Jobs to Computerisation? Engineering Sciences, Oxford University, September 17, 2013, accessed July 24, 2016, http://www.oxfordmartin.ox.ac.uk/downloads/academic/The_Future_of_Employment.pdf.

3. Global Generations: A Global Study on Work-Life Challenges Across Generations, Ernst & Young, 2015, accessed July 24, 2016, http://www.ey.com/Publication/vwLUAssets/EY-global-generations-a-global-study-on-work-life-challenges-across-generations/$FILE/EY-global-generations-a-global-study-on-work-life-challenges-across-generations.pdf.

4. Brigid Schulte, “Millennials Want a Work-Life Balance. Their Bosses Just Don’t Get Why,” Washington Post, May 5, 2015, accessed July 24, 2016, https://www.washingtonpost.com/local/millennials-want-a-work-life-balance-their-bosses-just-dont-get-why/2015/05/05/1859369e-f376-11e4-84a6-6d7c67c50db0_story.html.

5. Ibid.

6. Kim Jungsoo and Richard de Dear, “Workspace Satisfaction: The Privacy-Communication Trade-Off in Open-Plan Offices,” Journal of Environmental Psychology, 2013, DOI:10.1016/j.jenvp.2013.06.007.

7. Andrew Simms, “The Four-Day Week: Less Is More,” Guardian, February 22, 2013, accessed July 26, 2016, http://www.theguardian.com/money/2013/feb/22/four-day-week-less-is-more.

8. Design Language for Place, Microsoft, April 12, 2016, accessed September 2, 2016, http://microsoftworkplace.com/designlanguage/.

9. Jennifer Warnick, “Productivity by Design,” Microsoft, accessed July 26, 2016, http://news.microsoft.com/stories/b16/.

Chapter 3

1. Stacey Ferreira and Jared Kleinert, 2 Billion Under 20: How Millennials Are Breaking Down Age Barriers and Changing the World (New York, St. Martins Press, 2016).

2. Michael Grothaus, “Meet The Father-Son Team Making $1.3 Million On YouTube,” Fast Company, May 4, 2015, accessed September 2, 2016, https://www.fastcompany.com/3045807/passion-to-profit/meet-the-father-son-team-making-13-million-on-youtube.

3. Tiare Dunlap, “This 10-Year-Old ‘Kidpreneur’ Invented the Only Candy to Be Served at This Year’s White House Easter Egg Roll,” People, March 26, 2016, accessed September 2, 2016, http://www.people.com/article/zollidrops-alina-morse-10-year-old-invented-candy-served-white-house-easter-egg-roll.

4. Larry Kim, “This 12-Year-Old CEO Runs a $150,000 Business,” Inc., September 15, 2014, accessed September 2, 2016, http://www.inc.com/larry-kim/this-12-year-old-ceo-runs-a-150k-business.html.

5. Edmund Sass, “American Educational History: A Hypertext Timeline,” October 6, 2016, accessed October 17, 2016, http://www.eds-resources.com/educationhistorytimeline.html.

6. Diane Shao, “Knocking on Opportunity’s Door,” Science, October 21, 2016, accessed November 1, 2016, http://science.sciencemag.org/content/354/6310/382.

7. Schawbel, “The High School Careers Study” (see introduction, n. 6).

8. Millennials and the Future of Work, Millennial Branding and oDesk, May 14, 2013, accessed July 26, 2016, http://www.slideshare.net/oDesk/millennials-and-the-future-of-work-survey-results.

9. Josh Bersin, Predictions for 2016: A Bold New World of Talent, Learning, Leadership, and HR Technology Ahead, Bersin by Deloitte, January 2016, accessed July 26, 2016, http://marketing.bersin.com/predictions-for-2016.html.

10. Alex Pentland, Social Physics: How Good Ideas Spread—the Lessons from a New Science (New York, Penguin Group, 2014).

11. Alex Goryachev, Cisco Ignites Companywide Startup Culture, Cisco, June 9, 2016, accessed August 18, 2016, https://newsroom.cisco.com/documents/10157/14740/790057-WhitePaper-060816-FINAL.pdf.

12. Ibid.

Chapter 4

1. Nicholas G. Carr, The Shallows: What the Internet Is Doing to Our Brains (New York: W.W. Norton, 2010).

2. Karl Moore, “Agility: The Ingredient That Will Define Next Generation Leadership,” Forbes, June 12, 2012, accessed October 17, 2016, http://www.forbes.com/sites/karlmoore/2012/06/12/agility-the-ingredient-that-will-define-next-generation-leadership.

3. Todd Tauber and Temple Smolen, How the Workforce Learns in 2016, degreed, 2016, accessed August 8, 2016, http://get.degreed.com/hubfs/Degreed_How_the_Workforce_Learns_in_2016.pdf.

Chapter 5

1. Workforce 2020 The Looming Talent Crisis, SAP Success Factors, 2014, accessed August 8, 2016, https://www.successfactors.com/en_us/lp/workforce-2020-insights.html.

2. Big Demands and High Expectations, Deloitte, January 21, 2014, accessed August 10, 2016, https://www2.deloitte.com/al/en/pages/about-deloitte/articles/2014-millennial-survey-positive-impact.html.

3. Derrick Feldmann, Inspiring The Next Generation Workforce, Case Foundation/Achieve, November 2014, accessed August 10, 2016, http://casefoundation.org/wp-content/uploads/2014/11/MillennialImpactReport-2014.pdf.

4. Ibid.

5. Yum! Brands 2015 Corporate Social Responsibility Report Performance Summary, Yum!, 2015, accessed August 18, 2016, http://www.yumcsr.com/pdf/CSR_PerformanceSummary_15.pdf.

6. Ibid.

7. Yum! Brands 2015 Corporate Social Responsibility Report, “Specially-Abled Restaurants,” Yum!, 2015, accessed August 18, 2016, http://www.yumcsr.com/people/specially-able-restaurants.asp.

8. David Novak, “The Awesome Power of Recognition,” AMA Quarterly, Spring 2016, 26–28.

9. Yum! Brands 2015 Corporate Social Responsibility Report, “Specially-Abled Restaurants.”

Chapter 6

1. Art Kleiner, The Age of Heretics: A History of the Radical Thinkers Who Reinvented Corporate Management (San Francisco: Jossey-Bass, 2008), 3, 213.

2. “Younger Managers Rise in the Ranks: Survey Quantifies Management Shift and Reveals Challenges, Preferred Workplace Perks, and Perceived Generational Strengths and Weaknesses,” Ernst & Young press release, September 3, 2013, accessed August 24, 2016, http://www.ey.com/US/en/Newsroom/News-releases/News_Younger-managers-rise-in-the-ranks.

3. Leslie Gaines-Ross and Bradley Honan, The Social CEO: Executives Tell All, Weber Shandwick, May 2013, accessed August 24, 2016, https://www.webershandwick.com/uploads/news/files/Social-CEO-Study.pdf.

4. Ibid.

5. Richard Branson, “Questions from Kids,” Virgin, February 1, 2016, accessed August 24, 2016, https://www.virgin.com/richard-branson/questions-kids.

6. Ibid.