I would like to thank the many people who have attended my training sessions throughout the years. In essence, they are the authors of this book. They have taught me what it means to be a learning and development/training professional.

I am grateful to the many training professionals who have shared their tips and techniques from conference platforms and also one-on-one. Many of those colleagues have become my close friends. In particular, I thank Steve Sugar for his willingness to share games, ideas, and materials. I also thank my dear friend, Harriet Rifkin, with whom I have shared the joy and pain of growing as a training professional, for her caring and sharing.

I thank my editor, Matt Davis, for his patience, understanding, and encouragement.

Finally, to my husband, Bob Lawson, I can never adequately express how much I appreciate his love and support throughout the years. I also thank him for his belief in me when I didn't believe in myself. He is my colleague and partner, my champion and much-needed critic, but most of all, he is my best friend.