References

Truth 6

Bloom, Benjamin S., Taxonomy of Educational Objectives.

Truth 7

Personal interview with Joan Finnessy, conducted at the University of Notre Dame.

Truth 9

Gordon Bethune speech, provided by Continental Airlines.

Truth 11

Munter, Mary. Guide to Managerial Communication, Sixth Edition. Upper Saddle River, NJ: Prentice Hall, 2002, pp. 10-17.

Truth 14

Hamlin, Sonya. How to Talk So People Listen: Connecting In Today's Workplace. New York, NY: Collins, 2006.

Truth 15

Hamlin, Sonya. How to Talk So People Listen: The Real Key to Job Success. Harper & Row, 1988.

Truth 16

Nichols, R.G. "Listening Is a 10-Part Skill," in Huseman, R.C., et al, eds., Readings in Interpersonal and Organizational Communication. Boston: Holbrook Press, 1969, pp. 472-479.

Crossen, C. "The Crucial Question for These Noisy Times May Just Be: 'Huh?'" Wall Street Journal, July 10, 1997, p. A1. Reprinted by permission of The Wall Street Journal. Copyright 1997, Dow Jones & Company, Inc. All rights reserved worldwide.

Goleman, D. Emotional Intelligence. New York: Bantam Books, 1995, p. 145.

Truth 20

Mulcahy, Anne, in an address to students, faculty, and alumni, Mendoza College of Business, University of Notre Dame, Saturday, September 6, 2003.

Truth 22

Lucas, Stephen E. The Art of Public Speaking, 9th edition. New York, NY: McGraw-Hill, Inc. (2006).

Truth 24

Personal interview with Stephen Hayes, a business-services librarian at the University of Notre Dame, June 22, 2007.

Truth 26

Winerman, Lea. "Thin Slices of Life," APA Monitor. www.apa.org/monitor/mar05/slices.html

Truth 40

Knapp, M. and J. Hall, Nonverbal Communication in Human Interaction, Third Edition. Fort Worth, TX: Holt Rinehart and Winston, 1992, p. 27.

Truth 43

Zelazny, Gene, in a classroom lecture to students and faculty, Mendoza College of Business, University of Notre Dame, Monday, October 9, 2006. (Zelazny, Gene. Say It With Presentations, 2nd edition. New York, NY: McGraw-Hill, Inc., 2006.)

Truth 45

O'Rourke, James, Management Communication, Third Edition. Upper Saddle River, NJ: Prentice Hall, 2006, pp.116-117).

Acknowledgments

A book such as this simply isn't possible without the help of many hands and minds. I'm deeply grateful to my publisher, Jennifer Simon of Pearson, for her diligent work and thoughtful approach to this series. I'm grateful, as well, to Russ Hall, Lori Lyons, and Carol Pogoni, who helped to transform rough copy into a polished manuscript.

I'm fortunate beyond measure to have colleagues in the Fanning Center at Notre Dame who provide me with good ideas, inspiration, confidence, and encouragement. Sandra Collins, Sondra Byrnes, and Cynthia Maciejczyk are simply the best. To my friends and colleagues in the Management Communication Association and the Arthur W. Page Society, I say thanks as well. Your unrestricted collegiality and extraordinary professional judgment make many things possible. I'm deeply grateful you're my friends.

And, finally, this wouldn't have been possible without the love, support, and conviction of my wife Pam, and my daughters Colleen, Molly, and Kathleen. Thanks. You're the reason I do things like this.

About the Author

James S. O'Rourke, IV teaches management and corporate communi-cation at the University of Notre Dame, where he is a Concurrent Professor of Management and the Arthur F. and Mary J. O'Neil Director of the Eugene D. Fanning Center for Business Communication. In a career spanning four decades, he has earned an international reputation in business and corporate communication. Business Week magazine has named him one of the "outstanding faculty" in Notre Dame's Mendoza College of Business.

In 2004, he was named as recipient of the Fifth Annual John A. Kaneb Teaching Award in the Mendoza College of Business and was recognized during the University's 159th Commencement exercises.

His publications include Management Communication: A Case Analysis Approach (Third edition, Prentice-Hall, 2007) and Business Communication: A Framework for Success (Thomson Learning, 2001). Professor O'Rourke is the senior editor of an eight-book series on Managerial Communication from Thomson Learning and is the principal author or directing editor of more than 130 management and corporate communication case studies.

Professor O'Rourke is a graduate of Notre Dame with advanced degrees from Temple University, the University of New Mexico, and a doctorate in Communication from the S. I. Newhouse School of Syracuse University. He has held faculty appointments in such schools as the United States Air Force Academy, the Defense Information School, the United States Air War College, and the Communications Institute of Ireland. He was a Gannett Foundation Teaching Fellow at Indiana University in the 1980s and a graduate student in language and history at Christ's College, Cambridge University in England during the 1970s. He has delivered invited lectures at leading universities in Denmark, Switzerland, the United Kingdom, Germany, Italy, and Singapore.

Professor O'Rourke is a trustee of both The Arthur W. Page Society and the Institute for Public Relations. He is a member of the Reputation Institute and the Management Communication Association. He is also a regular consultant to Fortune 500 and mid-size businesses throughout North America. Dr. O'Rourke and his wife, Pam, have three daughters: Colleen (St. Mary's College, 1994), Molly (Notre Dame, 2000), and Kathleen (Notre Dame, 2007).