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by Justin Jordan, Brian Morgan
Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) Foundation Learning Guide (CCNP Collaboration Exam 300-080 CTCOLLAB)
Cover
Contents
Chapter 1. Identifying Cisco Collaboration Deployments
Chapter Objectives
Overview of Cisco Collaboration Systems Solution Components
Network Infrastructure
Call Control Systems in Cisco Collaboration Systems Solutions
Endpoints in Cisco Collaboration System Solutions
Media Resources in Cisco Collaboration Systems Solutions
Applications in Cisco Collaboration Systems Solutions
Getting Help
Chapter Summary
References
Review Questions
Chapter 2. Using Troubleshooting Methodology
Chapter Objectives
Analyze the Troubleshooting Process
Systematic Troubleshooting
Chapter Summary
References
Review Questions
Chapter 3. Using Troubleshooting and Monitoring Tools
Chapter Objectives
Cisco Unified Serviceability
Cisco RTMT
Cisco CLI
VCS Maintenance Tools
VCS Logs
Troubleshooting Cisco ISR Voice Gateways
Other Troubleshooting Tools
Chapter Summary
References
Review Questions
Chapter 4. Troubleshooting Cisco Unified Communications Manager Availability Issues
Chapter Objectives
How to Troubleshoot When Cisco Unified Communications Manager Is Not Responding
How to Troubleshoot When Cisco Unified Communications Manager Administration Web Page Is Not Displayed
How to Troubleshoot Slow Response of Cisco Unified Communications Manager Server
Chapter Summary
References
Review Questions
Chapter 5. Troubleshooting Data Replication Issues
Chapter Objectives
Database Replication Overview
Resolving CUCM Replication Issues
Chapter Summary
References
Review Questions
Chapter 6. Troubleshooting LDAP Integration Issues with CUCM [This content is currently in development.]
Chapter 7. Troubleshooting Common Gateway and Endpoint Registration Issues [This content is currently in development.]
Chapter 8. Troubleshooting Call Routing
Chapter Objectives
Cisco Unified Communications Manager Call Setup Issues
Dial Plan Review
On-Net Calling Issues
Off-Net Calling Issues
Troubleshoot One-Way Calling Issues
Troubleshoot Call-Forwarding Issues
Troubleshooting MGCP Gateway Issues
Troubleshooting H.323 Gateway Issues
Troubleshoot SIP Trunk Issues
Cisco Unified Border Element (CUBE) Issues
Chapter Summary
References
Review Questions
Chapter 9. Troubleshooting Media Resources [This content is currently in development.]
Chapter 10. Troubleshooting Audio and Video Quality Issues in Cisco Collaboration Solutions
Chapter Objectives
Voice Quality Issues in Cisco Collaboration Systems
Identify and Isolate Voice and Video Quality Problems
Troubleshoot Layer 2 Quality Problems
Troubleshoot Voice Quality Issues on a Gateway
Troubleshoot Quality Issues at Endpoints
One-Way Audio and Video Issues
Chapter Summary
References
Review Questions
Chapter 11. Troubleshooting Cisco Device Mobility Issues
Chapter Objectives
Device Mobility Overview
Device Mobility Architecture
Device Mobility Call-Routing Options
Common Issues
Troubleshooting Device Mobility Configuration Mismatches
Troubleshooting Device Mobility Call-Routing Problems
Troubleshooting Device Mobility Call Privilege Problems
Chapter Summary
References
Review Questions
Chapter 12. Troubleshooting Cisco Extension Mobility Issues
Chapter Objectives
Cisco Extension Mobility Overview
Overview of Cisco Extension Mobility Issues
Chapter Summary
References
Review Questions
Chapter 13. Troubleshooting Cisco Unified Mobility Issues
Chapter Objectives
Cisco Unified Mobility Overview
Cisco Unified Mobility Configuration Elements
CSS Implementation in Cisco Mobility Connect
Cisco Unified Mobility Access List Functions
Troubleshooting Cisco Unified Mobility Issues
Chapter Summary
References
Review Questions
Chapter 14. Troubleshooting ILS and GDPR [This content is currently in development.]
Chapter 15. Troubleshooting Endpoint Registration Issues [This content is currently in development.]
Chapter 16. Describing Call Setup Issues and Causes [This content is currently in development.]
Chapter 17. Troubleshooting Cisco VCS Control and Cisco VCS [This content is currently in development.]
Chapter 18. Troubleshooting Database Replication Issues [This content is currently in development.]
Chapter 19. Troubleshooting VCS/LDAP Integration Issues [This content is currently in development.]
Chapter 20. Troubleshooting Cisco TMS Issues [This content is currently in development.]
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