Harri Kiljander, PhD, Director User Experience Design, F-Secure Corporation:

“If you are working in a fast-paced new product development project or have just been given the task of figuring out why an earlier product or software release is not a raving success among its targeted user base, this book is for you. Written by a creative and productive user experience designer with a long and successful track record in user experience innovation, this is a practical cookbook for product developers, marketeers, strategists, and user experience practitioners alike.

I learned to know Christian in the late 1990s when we were exploring future mobile phone user interaction opportunities in the corporate research unit of Nokia. That concept design work later found its way to about 1.5 billion Nokia mobile phones running the S40 software platform and user interface. Later on, we collaborated around topics like text input research and the seminal Navi-key user interface design.

During his career, Christian has produced and contributed to numerous innovations and patents in the field of human-computer interaction, and in this book he unfolds his experiences and insights of the user experience what and how, describing recipes to be followed and warning about dead ends to be avoided. Equipped with the user experience toolbox introduced in this book, you will get a head start in creating the next product your users and customers will fall in love with.”