- Title
- Contents
- About the Author
- What Other People Say
- Harri Kiljander, PhD, Director User Experience Design, F-Secure Corporation:
- Michael McKay, Sr Director, Design Language and Mobile Experiences, Yahoo!Design:
- Panu Korhonen, Managing Director, Nordkapp:
- Erik Anderson, Vice President, Strategy, Business Development, and Portfolio Management, Nokia:
- Peter Dam Nielsen, Customer Experience Leader, Schneider Electric:
- Acknowledgements
- Introduction
- Chapter 1: User Experience and Why It Matters
- Chapter 2: User Experience and Why It Matters
- Chapter 3: Identifying Target Users
- Chapter 4: Identifying User Needs
- Chapter 5: Identifying Core Tasks
- Chapter 6: Innovating Around Core Tasks
- Chapter 7: Innovating for New Technologies
- Chapter 8: Innovating for Applications
- Chapter 9: Relieving the Pain
- Chapter 10: Innovating Around First Impressions
- Chapter 11: Creating Positive Surprises: The Wow Factor
- Chapter 12: Innovating Around an Ecosystem
- Chapter 13: Innovating with Lead Users
- Chapter 14: Copying with Pride
- Chapter 15: Innovating Around Paradoxes
- Chapter 16: Innovating Around Context Awareness
- Chapter 17: Innovating Around New Products and Users
- Chapter 18: Prototyping and Verifying Solutions
- Chapter 19: Meeting Organizational Challenges
- Conclusion
- Index
-
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