Appendix B. Troubleshooting

Apple does amazing things with each new version of iMovie. It adds features new not just to iMovie, but to consumer video editing, period. And you know what happens with brand-spanking-new features, right? Right: glitches.

Here’s an impressive compendium of the problems you may run into—and the world’s best attempts at solving them.

The Golden Rule

If there’s any common wisdom at all about iMovie, here it is—the golden rule that will stave off a huge number of problems down the road:

  • Use the latest version. Each “.01” or “.1” iMovie upgrade zaps a whole host of bugs and glitches. The updates are free, so when your Mac App Store advises you that one is available, jump at the chance to install it.

General iMovie Troubleshooting

Let’s start general, shall we?

Keep Your Hard Disk Happy

Remember the old expression “If Mama ain’t happy, ain’t nobody happy”? Well, if your hard disk isn’t happy, iMovie won’t be happy, either.

Here’s a short list of maintenance suggestions. A little attention every week or so may help keep minor hard drive problems from becoming major ones:

  • After installing or updating any software, use Disk Utility to repair permissions. (Disk Utility is in your Applications→Utilities folder. Click the First Aid tab, select your hard drive, and then click Repair Permissions.)

  • Back up, back up, back up. Oh, and have a good backup. Use, for example, the Time Machine backup software built right into OS X. It can back up your entire hard drive onto another hard drive, automatically, hourly, completely. Since hard drives are dirt cheap these days—a $60 drive would probably cover you—there’s little reason not to set up this automatic backup system.

Tip

Don’t worry about arcane things like defragmenting your hard drive or manually running the background maintenance jobs. Modern Macs do all this on their own.

Starting Up and Importing

Trouble getting going? Here’s some advice.

iMovie Doesn’t See the Tapeless Camcorder

First, note that some camcorders refuse to enter PC connection mode unless you plug them into a power outlet. They won’t even consider entering PC mode when running on battery. (The camcorder’s fear is that it will run out of battery power in the middle of the transfer, possibly corrupting and ruining some of your video scenes.)

Next, try plugging the USB cable into one of the USB jacks on the Mac itself, rather than into the USB jack on the Mac’s keyboard. (The one on the keyboard is for low-powered gadgets only.)

If you double-check these conditions, quit iMovie and reopen it. Now, at long last, the Import screen should appear.

iMovie Doesn’t See the Tape Camcorder

Try these checks, in this order:

Make sure you set your camera to VCR or VTR or whatever the setting is called that plays back your tape. Check the FireWire cable connections. Turn the camcorder off and then on again. Quit iMovie, turn the camcorder on, and then reopen iMovie. Restart the Mac. Try a different FireWire cable.

Do you have a high-def tape camcorder (one that uses the so-called HDV format)? If so, delve into the menus and make sure that the camcorder’s output matches what you recorded.

See, these camcorders can record either standard-definition or high-definition video on the same tape. But when you connect the camcorder to a TV or a Mac, it has to know which format to transmit.

Usually, you get a choice of DV (which means standard definition, 4:3), HDV (high definition, widescreen, 16:9), and Auto. But Auto doesn’t always work. If you’re having problems, choose DV or HDV manually.

Video Looks Interlaced

You know the cool iMovie Preview window (From an iPhone/iPad/iPod Touch), where you get to see and even play the thumbnails for the video on tapeless camcorders before you actually import any video? Sometimes that preview playback looks awful. It might be jerky or have nasty interlace lines, for example.

Rest assured that this is all just a problem with the preview. Once you actually import this footage, it’ll look fine.

No Sound from Tape Camcorder

If you’re used to the old, old iMovie, you might wonder why you can’t hear anything as you import footage from your tape camcorder. That’s because iMovie no longer plays audio through the Mac when you import. If you want to hear the soundtrack as you import, leave the camcorder’s screen open so you hear the audio from the camcorder itself.

iMovie Crashes on Startup

If you can’t even make it past the startup phase, you can try deleting iMovie (just drag the app to the Trash) and reinstalling it from the Mac App Store. Don’t worry; deleting the app doesn’t delete all your movie files. Those are stored elsewhere.

Also consider rebuilding your iPhoto library; iMovie checks in with iPhoto every time you open it, and if there’s something wrong with your iPhoto library, iMovie chokes. To rebuild the iPhoto library, quit iPhoto, and then reopen it while holding down the ⌘ and Option keys. In the resulting dialog box, you see several diagnostic options. Choose the Rebuild button, and then wait a very long time. When it’s all over, iMovie should be much happier about doing business with a clean, fresh iPhoto library.

Can’t Import from DVD Camcorder

See the Note on Note.

Dropouts in the Video

A dropout is a glitch in the picture. DV dropouts are always square or rectangular. They may be blotches of the wrong color or may be multicolored. They may appear every time you play a particular scene or may appear at random. In severe circumstances, you may get lots of them, such as when you try to capture video to an old FireWire hard drive that’s too slow. Such a configuration may also cause tearing of the video picture.

Fortunately, dropouts are fairly rare in digital video. If you get one, it’s probably in one of these three circumstances:

  • You’re using a very old cassette. Remember that even DV cassettes don’t last forever. You may begin to see dropouts after rerecording on the tape 50 times or so.

  • You’re playing back a cassette that was recorded in LP (long-play) mode. If you recorded the cassette on a different camcorder, dropouts are especially likely.

  • It’s time to clean the heads on your camcorder. The electrical components that actually make contact with the tape can become dirty over time. Your local electronics store sells head-cleaning kits for just this purpose.

If you spot the glitch at the same moment on the tape every time you play it, then the problem is on the tape itself. If it’s there during one playback but gone during the next, the problem more likely lies with the heads in your camcorder.

Note

Different DV tape manufacturers use different lubricants on their tapes. As a result, mixing tapes from different manufacturers on the same camcorder can increase the likelihood of head clogs. It’s a good idea, therefore, to stick with tapes from one manufacturer (Sony, Panasonic, or Maxell, for example) when possible.

Editing

Once you learn the program’s ins and outs, there’s not much that can go wrong during editing.

Can’t Drag Certain Photos into the Movie

If you open the iPhoto library and try to drag an iPhoto photo into your movie but you get a “The file could not be imported” error message, you’re probably working with a RAW image file. (That’s a high-end photo file format created by semiprofessional SLR cameras and intended for processing later on a computer.)

The solution: Return to iPhoto. Make a tiny change to the photo, like a small crop or brightness adjustment. When you exit editing mode, iPhoto applies the change and, in the process, turns the RAW photo into a JPEG or TIFF format photo, which iMovie can import.

Can’t Use Audiobooks in Soundtrack

Yep, you can’t use an audiobook as an iMovie soundtrack. They show up in the Media browser, all right, but if you drag them into iMovie, nothing happens. Them’s the breaks.

Where to Get Help

You can get personal iMovie help by calling Apple’s help line at (800) 500-7078 for 90 days after you buy either iMovie from the Mac App Store or on a new Mac. After that, you can either buy an AppleCare contract for another year of tech-support calls ($170 to $350, depending on your Mac model), or pay $50 per individual call!

Beyond 90 days, however, consider consulting the Internet, which is filled with superb sources of fast, free technical help. Here are two of the best places to get your questions answered:

  • Official iMovie help pages. Apple doesn’t freely admit to bugs and problems, but there’s a surprising amount of good information in its official iMovie answer pages (www.apple.com/support/imovie).

  • Apple’s own iMovie discussion forum. Here you can read user comments, ask questions of knowledgeable iMovie fanatics, or hang out and learn good stuff (https://discussions.apple.com/community/ilife/imovie). Some of the most knowledgeable and friendly people—like AppleMan1958 and Karsten Schlüter—take time to help out and answer questions.

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