Cover image for DK Essential Managers: Managing People

DK Essential Managers: Managing People

Author Phillip Hunsaker , Johanna Hunsaker
Release Date: 2015/05/01
ISBN: 9781465443106
Topic:
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Book Description

DK's Essential Managers are the visual guides that give you all the know-how you need to be more effective in business. This guide will show you how to get the best out of your job by working smarter, not harder. Use step-by-step and "Ask yourself" features to motivate staff and improve performance. Learn to resolve conflict and delegate efficiently with the help of "In focus" panels and case studies. Understand how to evaluate proress, develop your team, and manage change. Maximize your impact in the workplace with Managing People.

Table of Contents

  1. Contents 5
  2. Introduction 6
  3. Chapter 1 Understanding yourself 8
  4. Developing self-awareness 10
  5. Using emotional intelligence 12
  6. Applying assertiveness 16
  7. Examining your assumptions 18
  8. Clarifying your values 20
  9. Developing your personal mission statement 22
  10. Chapter 2 Interacting with others 24
  11. Communicating effectively 26
  12. Sending messages 28
  13. Listening actively 30
  14. Reading nonverbal cues 32
  15. Teaching skills 34
  16. Giving feedback 38
  17. Negotiating 40
  18. Managing conflict 44
  19. Valuing diversity 46
  20. Chapter 3 Managing a team 48
  21. Setting goals and planning 50
  22. Designing work 52
  23. High-performing teams 54
  24. Delegating effectively 58
  25. Motivating others 62 (1/2)
  26. Motivating others 62 (2/2)
  27. Appraising performance 68
  28. Chapter 4 Leading others 70
  29. Taking an ethical path 72
  30. Ensuring cultural fit 74
  31. Solving problems 76
  32. Building power 78
  33. Managing change 82
  34. Helping others improve 84 (1/2)
  35. Helping others improve 84 (2/2)
  36. Coaching and mentoring 90
  37. Managing careers 92
  38. Index 94
  39. Acknowledgments 96
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