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Book Description

Many federal agencies have made huge strides to develop, fully utilize, and enhance the effectiveness of their most valuable resource: their workforce. This book captures those successes and relates the stories behind them. Innovative recruitment and retention strategies, dynamic employee onboarding programs, leading-edge HR technology—these are some of the stories that offer valuable lessons for anyone dealing with human resources issues in government, business, or any other organizational environment. The authors highlight not only the successful outcomes of various agency programs, but also consider the bumps and hurdles encountered and overcome along the way. Rather than a theoretical presentation of what might, or should, work, Human Capital Management: What Really Works in Government provides thought-provoking and practical examples detailing what federal agencies are doing that is working.

Table of Contents

  1. Foreword
  2. Preface
  3. Acknowledgments
  4. Chapter 1. Developing New Leaders: Department of Transportation, Office of the Inspector General
  5. Chapter 2. A Model for Workforce Planning: U.S. Agency for International Development
  6. Chapter 3. Meeting a Major Staffing Challenge: Customs and Border Protection
  7. Chapter 4. Strategically Integrating New Employees: National Science Foundation; Center for Veterinary Medicine
  8. Chapter 5. Innovative Recruitment and Retention: U.S. Department of Veterans Affairs
  9. Chapter 6. Telework: Rethinking the Process of Work: U.S. Patent and Trademark Office
  10. Chapter 7. Building a Knowledge Management Infrastructure: Social Security Administration
  11. Chapter 8. Career Paths That Work: U.S. Department of Veterans Affairs
  12. Chapter 9. An HR System That Helped Make an Agency: National Geospatial-Intelligence Agency
  13. Chapter 10. Contribution-Based Compensation: Air Force Research Laboratory
  14. Chapter 11. Transforming HR Service Delivery: National Archives and Records Administration
  15. Chapter 12. HR Technology’s Gold Standard: National Aeronautics and Space Administration HR Technology’s Gold Standard: National Aeronautics and Space Administration
  16. Chapter 13. HR Customer and Strategic Services: National Institutes of Health
  17. Chapter 14. What It All Means
  18. About the Authors
  19. Index
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